I have thousand bonus sms exchanged by hotlnk with point in old plan and it never expire all this while. I did not accept to exchange and hotlink force me to accept it.

Now, hotlink sent sms to force me to use all the SMS in few days and otherwise it will be expire.

It is totally no fair to do this to me. Pls extend the period or exchange the bonus sms to other like data usage to let me use it.

Pls look seriously into this matter before you lose your loyal customer which I had been using hotlink/maxis for around 20 years.

The same issue happen to my other family member also. I believe there are many customer have this problem. Pls complaint here to make hotlink aware about unsatisaction from customer.

Why no hotlink staff contact me on my complaint in post #1 ?

This thread dedicated to hotlink and there are hotlink staff to handle customer request and complaint.