I have thousand bonus sms exchanged by hotlnk with point in old plan and it never expire all this while. I did not accept to exchange and hotlink force me to accept it.

Now, hotlink sent sms to force me to use all the SMS in few days and otherwise it will be expire.

It is totally no fair to do this to me. Pls extend the period or exchange the bonus sms to other like data usage to let me use it.

Pls look seriously into this matter before you lose your loyal customer which I had been using hotlink/maxis for around 20 years.

The same issue happen to my other family member also. I believe there are many customer have this problem. Pls complaint here to make hotlink aware about unsatisaction from customer.

already left hotlink 3 yrs ago

It also happened to me. I received SMS from Hotlink since mid May 2015 and they expected me to use my few hundred SMS Bonus wallet within days while I have exchanged this SMS with their reward point by credit top up plan. To me, this SMS is still credit to me and should have no expiry date as per their original terms and condition during the reward plan. I have being following up with them over calls via 123. The last reply from their CSC Manager ensured me that this SMS have no expiry date and it won't be wiped out. To my dismay, it has been wiped out on 1/7/2015. I am going to report to SKMM and Consumer Association. Any affected user, please do the same.

Why no hotlink staff contact me on my complaint in post #1 ?

You want complaint hotlink, you post here for what?

post to their fb or email their customer service

This thread dedicated to hotlink and there are hotlink staff to handle customer request and complaint.

Maybe you'll have a better chance of getting a response if you post it somewhere in here?

https://forum.lowyat.net/Maxis

Just a suggestion...

same as digi , they give you bonus and will expire on certain time ...