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 Income Tax Issues v4, Scope: e-BE and eB only

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ken_zie
post Apr 3 2020, 12:56 PM

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Is anyone having difficulty receiving the TAC? I have been trying for days. And cannot get through their customer service line too.
ken_zie
post Apr 14 2020, 11:50 PM

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QUOTE(sarah0601 @ Apr 10 2020, 08:49 PM)
Have you submitted since then? I have been trying on and off for the past 2 weeks, but my TAC comes in 1 hour to 2 hours after. Haven't been able to submit mine yet.
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Still unable to submit. I managed to get through the customer service line after waiting for don't know how long. The PIC said he reactivated my account and requested me to click on "Forgot my password" When I tried, still unable to receive TAC. And can't login now too rclxub.gif Should have tried that when I was on the line.
ken_zie
post May 15 2020, 06:38 PM

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Tried to submit the e-Filing since end of March but always failed to receive the TAC. Just a sharing for those who are having difficulty to receive TAC for submission and are not able to talk or chat with the customer service.
You can file for a complaint here.

They replied in an hour telling me they deactivated the TAC submission for my account.

This post has been edited by ken_zie: May 15 2020, 10:06 PM
ken_zie
post May 15 2020, 10:06 PM

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QUOTE(yklooi @ May 15 2020, 06:46 PM)
Since they had deactivated, then you can no longer able to receives the TAC?
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Not sure if that is going to be just a one time thing. But after they deactivated my TAC, I just clicked on the verification button, keyed in my password and submit.

 

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