Wow this is alarming..

*DO NOT STORE CREDIT IN STARBUCKS CARD*

Today check SB app and feeling weird why the rewards points increased already.

Then saw my credit left few ringgit, I check the transaction history notice there is a unauthorised transaction at Bandar Puteri (I search online it is at Puchong?).

But I am now in Johor. How can I cross state for a Starbucks now?

First time got hack and it is Starbucks card not bank etc. So funny. I am sure no one know my account n pw.

Tried to contact via FB and IG. So far no response. Just a reminder to those see my post. If you like to keep hundreds in your card. Can avoid.

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this is bad..

the barcode can be generated easily if have the full 16 digit sb card number (from the physical card itself)

i have other cards in the account so occasionally  i will transfer my credit randomly to any of the card as 'active card' for usage purpose. even if they manage to obtain the correct 16 digit combination, it could be zero credit inside too. this should somehow reduce the risk of getting hacked.

My card ©️2016 Starbucks Coffee Company. I guess is around year 2016 used until now hahaha.

But this guys know my balance and can buy the drink and 2 pudding with Rm4 left hahaha.

I suspect that their new system caused my card/account data appears in that person account. Last time the balance is Rm 0 then they recover phase by phase. Maybe there is human error.

if this is the case then everyone's card are in danger, time to move the credit to new card 

I don’t have evidence. This is just my experience. To be safe, top-up when needed. Dont keep too much credit inside.

I think I will get a new card and move credit to new card.

I have similar opinion. I think they might mess up during their transition into the new app. My sibling starbucks app account has my name attached to it even though I never share my starbucks card to anyone.

Every Thursday is Starbucks Rewards Bonus Day!

Don't miss out on your chance to earn 10 Bonus Stars

Terms and conditions:
Every Thursday in the month of August
1) RM 30 must be in a single receipt.
2) Applicable for both registered and non-registered Starbucks Card.
3) No limit for a customer to earn 10 Bonus Stars, can be multiple times.
4) Not applicable for Starbucks Card activation or reload.
5) Not applicable to delivery service.
6) Valid only for the amount spent with Starbucks Card or Mobile App.

Name for someone you known still ok. But, if appear others name. Hehehehe die

Not gonna fall for this one.
Very irresponsible the person that used your credit. Hope you can get your credit back. I have emailed customer service regarding my issue still hasn't get any reply.

Yes. Their cs is worst, email never respond. Call CS ask to email. I don’t think it is someone hack my account. I feeling is their data overlapping when they move to new app and caused this issue.

Yes. Their cs is worst, email never respond. Call CS ask to email. I don’t think it is someone hack my account. I feeling is their data overlapping when they move to new app and caused this issue.

I second that. They initially replied to an important query but weeks later. Then I chided them after which they never bother to respond.

Told them that an international brand like theirs, we expect better service especially from corporate but it appears they are arrogant and worse than many other companies here.

I am going to cease going to them and patronize Coffee Bean. It’s not that we don’t have a choice as besides CB, there are now so many good coffee/beverage outlets we can go to.

If you have twitter, tag them there. They are quite responsive on social media.

The onus is on them to ensure that they do what it takes to ensure customers satisfaction. Exchanges of emails is a medium they should use to fulfill that especially when it is requested of their customer base to write to them there if there are any enquiries.

Why should it be a burden on the customers to spot out which social media platforms are best to fish out response from them?

Just tells on the company itself if they do not know how or want to do it right. Period.

Contacting them over social media is also an official channel for complain. That's why companies have official social media accounts (bluecheck).

For me, I dont like to waste time on matters like this, and would like to solve it fast. If tagging them solve it, thats is what I gonna do.  Plus side, the whole world can see their incompetence. 🙂

But it's up to you, not saying that your method is wrong.

Cheers.

This would be my last post on this because apparently you missed the whole context and I don’t want to waste time on protracted communications.

I was requested to email them when I initially raised my query. Thus, that’s the official platform. Therefore, not responding, not only is rude but absolutely the worst sin in PR.

It is not incumbent upon the customers to scout for alternative ways to get attention. Period.