very disappointed with their attitude was told by a friend who's billings monthly is about RM500+ a month
who had some problems with his Maxis line in order for him not to cancel the line they actually
gave him a new Nokia phone so that he don't cancel the line, why the double standards right?

 

Not sure if any of you guys are aware, but DiGi's Billing system was screwed up since the beginning of the year.

If you had not noticed, they have charges backdated since Jan 2009 to May 2009 for the June Bill.

I got info that their BCCS System had reached capacity threshold and overloaded. So if you have this issue and they refuse to waive, just MNP to another operator.

The process of MNP is online for Celcom and its really fast. I really no *** DiGi oledi as they have no sense of customer warmth ever since the new CEO Johan Denalind stepped in 1 year back

Digi not allow me to MNP to other, only allow after 30 days.

sorry for the confusion. my experience for rm10 charge is.

1) from Telco X postpaid to Digi postpaid.
2) from Digi prepaid to Digi postpaid.

Digi is trying to retent me by denying my port out to celcom. The reason given, I am not replying to sms confirmation which I replied earlier on. Got a call from the CS asking me why want to port out after many years with them, I told them nicely about their network performance and she offered me to reset the connection from their side and I denied that as I still wanted to switch out. Lastly, this morning received sms saying that my request rejected kononnya not replying the confirmation.

Yes, need to stay with existing telco for 30 days before you can port out again.
Next time you can buy a prepaid card to test coverage first as opposed to porting in and out.

Amazing DiGi, if you reload on the same day, you can't submit port out, it will fail with epic reason:

Sorry, your request was rejected. SOME OR ALL NUMBERS ARE NOT IN SERVICE Please call 0162211800 for help

Yesterday requested mnp from Digi prepaid to Hotlink Pantas via online. Let's see if it goes through. Going to dealer and center Maxis agent still says need to go Postpaid first. Aiya. Hopefully delivery is not delayed to Miri for thr sim.

i went to both center and dealer - same response. maybe they kawtim here already to come up with this ridiculous rule. anyway now just waiting the online switch to go success.