Snag in number portabilityKUALA LUMPUR: The much-awaited mobile number portability (MNP) service has finally been introduced, but not all cellphone users are jumping for joy.
There are other issues to grapple with now, involving call and SMS charges.
With MNP, users can switch from one service provider to another while retaining their phone numbers, prefix included.
But here is where it gets tricky – mobile phone users could end up paying higher bills as call charges to different network providers are usually higher.
With users retaining their prefix numbers but changing network providers, users calling out will not know if they are connecting to the same service provider or another as the prefix will not “show” anything.
Calls between subscribers of the same network provider are cheaper, compared to calls to other network providers.
For example, calls between Maxis subscribers are charged 12 sen a minute (postpaid, Value Plus 50 plan), as against 18 sen to other networks.
A Celcom subscriber (XPax prepaid plan) would incur a 35 sen charge a minute within the same zone, as opposed to 45sen a minute in calls to other networks.
Enquiries by The Star revealed that some network providers were offering certain solutions.
DiGi Telecommunications said its subscribers would be informed if those listed under their Friends & Family (FnF) package switched to other network providers.
“When a user calls someone who has ported out of DiGi for the first time, a pre-recorded voice message will be heard, saying that the contact is no longer a DiGi subscriber,” a spokesman said.
U Mobile Sdn Bhd said a pre-notification service would be introduced to its customers, informing them which network they were calling.
A Maxis Communications official advised subscribers to alert their contacts if they decided to change service providers to avoid confusion.
He said the subscribers’ decision to switch operators via MNP will not be automatically communicated to those who wished to contact the user.
This has made some users, like engineering student Siti Qistin Mohd Noor Azaman, 20, decide against switching networks.
“Don’t you think it would be rather awkward to ask someone that you just met about his or her mobile service provider?” she asked.
Copywriter Jason Sebastian, 26, felt that it was the network providers’ responsibility to inform their subscribers of their contacts’ service providers.
Tina Ong, 40, one of those who have opted to switch networks, said she was happy to have done so.
“I don’t have to worry about losing touch with my important contacts whom I have developed over eight years,” said Ong, who runs a café with her husband Dino Foon, 54.
According to estimates, there are 20.6 million prepaid and 4.6 million postpaid users in the country.
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http://thestar.com.my/news/story.asp?file=...7986&sec=nation crap articale.....those people who complained about MNP, do they know that there are two telco that offers flat rate>?? sure those are the ppl who are from $axis
latest update, Online application are now nationwide, u can appy MNP online than DiGi'll send u the sim card to your doorstep...is that cool??