QUOTE(bbgoat @ Aug 19 2015, 10:26 AM)
Chased my SCB RM on the late interest for the 15 mth 4.5% FD. He apologized and said already submitted for "manual interest calculation". Why take so long ?
Not all foreign banks have good system in place.

First similar FD received interest then why second one cannot ?

Adoi. Why your RM layan but this is the reply I got from my complaint letter to them. Why different standard?
Dear XXX,
Thank you for your message dated 13th August 2015 with regards to the FD.
Please be advised that the Interest will only be credited on the 15th month upon renewal.
We hope the above clarifies.
Should you require further assistance, you may contact us via our 24-hour customer service line at 1300 888 888 or 03-7711 8888.
We are pleased to be of service.
Thank you for banking with us, and have a pleasant day.
Warm regards,
Latha Maleni Kanniasen
Standard Chartered Bank Malaysia