QUOTE(kyenli @ Aug 19 2015, 01:51 PM)
Adoi. Why your RM layan but this is the reply I got from my complaint letter to them. Why different standard?
Dear XXX,
Thank you for your message dated 13th August 2015 with regards to the FD.
Please be advised that the Interest will only be credited on the 15th month upon renewal.
We hope the above clarifies.
Should you require further assistance, you may contact us via our 24-hour customer service line at 1300 888 888 or 03-7711 8888.
We are pleased to be of service.
Thank you for banking with us, and have a pleasant day.
Warm regards,
Latha Maleni Kanniasen
Standard Chartered Bank Malaysia
Just to share with you my experience, I got the similar answer twice, once from RM, once from hotline with lots of excuses saying the system cannot be changed, they chose the wrong option, etc etc..
In Bolehland, we always must be aggressive, so I resorted to humiliating them in Facebook & then only I got my answer & resolution fast.
It does not matter which option you opt for in terms of FD renewal.