Celcom First Basic 38 - WORST NETWORK, Drop calls, Zero signal, Snail data spee
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 Mar 14 2016, 11:28 AM
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#21
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia  
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QUOTE(nexona88 @ Mar 9 2016, 03:32 PM) celcom help line is the worse. Totally agreed with you! Celcom customer is the WORST .. not professional, not enough product knowledge and some of them cant even speak proper english to serve customers.they would blame on your device problem instead of admitting their network at fault   |
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Mar 14 2016, 11:42 AM
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#22
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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QUOTE(blacktubi @ Mar 14 2016, 11:34 AM) I realize that if you submit your support request online via OCS, they will directly escalate to Level 2 support and they are much much better. Yes, i realized that also. If submit request online, someone will call you back in few hours later, where if you call CS to file a complain , it will take few days for them to call back. |
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Mar 18 2016, 11:17 AM
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#23
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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QUOTE(victorywp @ Mar 16 2016, 10:46 PM) no need restart phone. try on airplane mode and off back. QUOTE(nexona88 @ Mar 16 2016, 10:58 PM) Celcom network getting worse by the day  QUOTE(IIIIIIIIIIII @ Mar 16 2016, 11:25 PM) The line keep drop off. May i ask what phone are you guys using with Celcom?I did the airplane mode thing once and I gave up. |
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Mar 19 2016, 06:47 PM
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#24
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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QUOTE(IIIIIIIIIIII @ Mar 19 2016, 12:27 PM) Phone doesn't matter. According to my past experienced, it does matter. |
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Mar 20 2016, 02:51 AM
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#25
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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QUOTE(therain01 @ Mar 19 2016, 11:00 PM) Agree. It does matter. 2 different devices reporting the same signal strength does not necessary provide the same performance and stability. Exactly bro! you got it right |
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