I just mailed this to Tmnet..

Note: Kindly refer this enquiry to a Streamyx Technical Engineer

RE: Outage Thursday, April 07

Dear Sir,

Judging from investigations conducted by myself and others concerned, it appears that the "International Links" outage has been resolved. The routing towards U.S. has been reverted back to the main (original) routes, from the backup links, a week ago. Also, users residing in Singapore have regained stable connectivity i.e. their connections are as it should be prior to the East-Asian outage.

Unfortunately however, it is a fact that Streamyx users are still experiencing problems. Firstly there is an extreme amount of packet loss, and secondly being the inappropriately high latencies. If we were to compare the quality of Streamyx BROADBAND to the ancient 56K Dial-up NARROWBAND, we find that Streamyx falls short in both these issues.

As the one and only available ADSL provider in this nation, I implore you to provide a detailed and coherent explanation for the situation as explained above. Feel no shame in admitting your faults and failures; after all, you don't really have competition in Malaysia's broadband market.