me..i'm getting that lat...
made a stupid complain telling them bout the 219.95 ip thingie...and they gave me a standard reply..
Thank you for your feedback. Our automated feedback system has forwarded to us
for our attention and reply.
Mr. Chin, referring to the above, we would like to advise you to proceed with
some basic troubleshooting, in order for us to streamline the issue that you are
facing currently.
1) Bypass splitter/ micro filter/ fax machine/ lightning protector.
2) Stand alone connection, from wall socket to modem (No parallel line).
3) Flush DNS
a) For Win 98/ME:-
- Click Start button, go to run.
- Type "winipcfg" and then click OK.
- Select your network card name from the adapter drop-down menu.
- Click on Release button.
- The IP address should display 0.0.0.0. Then click Renew All
- Click OK to close the window.

For Win XP/2000
- Click on start Button, go to run.
- Type "command", click ok.
- Type in "ipconfig /flushdns", then press Enter.
- Make sure the result is "Successfully flushed the DNS Resolver cache".
- Type exit and press Enter to close the window screen.
4) Switch off the modem, unplug/ re-plug all cables, wait for 5 to 10 minutes
before switching on the modem.
5) Create new Dialer and configure DNS
- (Preferred DNS Server: 202.188.0.133 /Alternate DNS Server: 202.188.1.5).
6) Reboot computer and the modem.
7) Conduct bandwidth test from our website as follows :
(http://202.188.95.52:8080/speedometer/) or
(http://direct.tm.net.my/xpeedometer/xpeedometer.htm). However, if the speed is
below 70% of the required speed, please reply us by attaching the bandwidth test
result (in kbits per second).
Alternatively, you can contact our Technical Department at 1-300-88-9515 (select
option 3 for Technical Assistance) if you need further assistance on the
troubleshooting above and if the problem still occurs, please provide us the
following details for further action.
1) User name :
2) Contact Person :
3) Contact Number
- Home/Office :
- Mobile phone :
4) Operating System :
5) Modem Brand :
6) Service Number :
7) Streamyx Package :
8) Bandwidth Test Result:
9) When the problem occurred :
10) When is the best time to call you :
Should you require further assistance or to submit any enquiry/feedback, kindly
visit www.tm.net.my and click on Customer Support or call 1-300-88-9515.
Mr. Chin, we hope we have addressed your concern/s and look forward to serve you
better.
Regards,
Muhammad Hafiz Abu Samad
Customer Care Support,
TMNet Sdn. Bhd.
Website: www.tm.net.my