Maybe this is an old thread, but i want to highlight again.

I have a bad experiences with GDEX courier. I'm running a small online business since a month ago. I buy the product from my supplier and the company use GDEX as their official courier service. Almost everyday, i will make an order from the supplier.

The problem is, my parcel ALWAYS late to arrive at my home. when i track my parcel, it already take out for delivery. But if the driver cannot sent before 5 pm, they will not sent it. So, i need to call them everyday and many times to make sure they can sent my parcel on that day. Sometimes, it will lucky. the parcel will arrive at 6 pm. If i do not call, they just keep silent and keep my parcel overnigt. and the problem continue.

But almost the time, they just give excuse like "lori rosak", not enough worker and bla2..i really tension with this situation because as courier company, they should know how to solve the problem. If they cannot sent the parcel today, how about the next day? they still need to sent the parcel.

Everytime i call them, they will give the same reason. they think i'm not their regular customer. Today, i have lodge a complaint to GDEX HQ and they will investigate the problem. But i'm not sure if there will any action will taken.

Now i dont know what to do since my supplier said they has account with GDEX and they cannot use other courier like poslaju.furthermore, They need to manage a lot of order everyday.

I really dissapointed with this courier service. It make my online business not run smoothly. sometimes, i need to give excuse to the customer. haisshhh

This post has been edited by penpal_my: Jun 20 2012, 07:27 PM