hey, how come my customer service representative tells me i'm not throttled? here's my e-mail reply. I bet its another standard template for BT complaints. Here goes:
Date: Oct 27, 2006 9:50 PM <-- LOL, TM support staff have to work overtime, forwarding this lousy worded template, because of you guys! They're losing sleep!!! Hehehe....
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Your mail has been scanned by InterScan MSS.
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Dear Sir/Madam,
Thank you for your e-mail to TM Net. Firstly, we would like to apologise for the late reply.
Referring to your e-mail, with regards to the issue on the programs said, we would like to inform you that TM Net does not throttle the speed of user connections.
Please be informed that, your connection speed is based upon the connection speed given by the other side. For example, when downloading files directly off the internet (http downloads) the upload speed from the hosting website will effect your download speed. If they can only upload 1 Kb every one minute, no matter how fast your speed is, you will only get 1 Kb every one minute. This same concept applies to Bittorrent and other filesharing programs.
However, we thank you again for bringing this matter to our attention. Kindly be informed that we have noted your suggestions and will bring this matter to the attention of the management and respective department for further action.
Should you require further assistance or would like to submit any enquiry/feedback, kindly visit www.tm.net.my and click "Need Help? Contact our Customer Service".
We thank you for taking the time to write to us and look forward to serve you better.
Regards,
Muhammad Jamil
Customer Care Support,
TM Net Sdn. Bhd.
www.tm.net.my
(ICOMS#2996742-xxxxxx)
Even teh staff in TM all confusing themselves. Looks like management is not doing a good job! lol... They really think we're idiots, huh?? Blaming our peers for not giving enough speed.