I cannot say whether it is true or otherwise, but it does sound very weird.
Did you request for any additional accessories?
Based on my experience, the car will arrive to port, and will be pending for customs clearance, that may take up to 2 weeks or more, and maybe an additional week for PUSPAKOM clearance.
Once the cars is in port, car will be either assigned via the waiting list (according to my SA), or the SA should be able to do some 'magic' and get a car assigned for you.
Once the car is assigned, he/she should be able to notify you of the chassis number, and engine number.
As the Mazda 2 is CBU, there should not be any installation of accessories at least to my knowledge, unless the accessories are of add-ons, or additional items that your SA is giving you, or additional accessories that are not part of the package, which you have requested your SA to install for you.
Then again, I purchase the car from Bermaz HQ in PJ, so, the car arrived through Port Klang, your experience may vary depending on your location.
I just got the feedback from SA, told that my car is waiting for duty clearance. Might take one more to get the car.