it is true. killing 2 birds with 1 stone. i am INDEED very bitter but at the same time creating awareness. why not?


have you read the story of the starfish where this guy picks up a starfish on the shore and put it back into the sea? a little boy asks him why do so, there are many other starfish out there. he replied 'at least i made a difference to that one'. the fact that you are reading this, i have already made a difference.

are you suggesting i post in her thread everyday too? so that ppl will be aware that there are ppl who are not happy with the service? or is it better to put it here?

like i said, this is a small matter but important. however, don't think it warrants a police report. just creating awareness. and of course, this is the easiest method to make a difference. just a click a day. police report or consumer protection agency, it'll probably a report, noted and nothing more. nobody else will know what she did.

If it makes you happy, please proceed. Good night!

p/s: The starfish story is indeed heartwarming. But until the boy realises why the starfish is washed ashore, his efforts are futile because he is only reacting to the effect but not attempting to solve the cause.

it is not futile, because he made a difference to that one.

but in my case, at least she updated her terms and conditions, i think i manage to at least create awareness to TS and buyers regarding the issue. the fact that she updated her terms and conditions means she had been made aware of her weakness. however, she made no attempt to apologize, really stubborn.

despite that, looking at the bigger picture, i will not give up of my cause just because of 1 bad apple. i think other service providers can learn something here.

I support Robumshu in this case. I'm a frequent taobao buyer too, but I'm not his/her customer, not even once. I just want to speak how I think of this case.

First of all, the point where Robumshu said "parcel done packed". It is to pack all your order in 1 parcel or maybe multiple parcel that are going to be shipped.

For example, if you order 10 items from taobao, you will receive 10 parcels, they won't ship it in 1 pack per 1 item as per original package.

They will pack all the 10 items together in 1 parcel to be shipped, they won't even open the ori courier plastic pack. This is "parcel done packed".

Second, repack is a service where only will be made when requested by customer, they 100% won't repacked it if didn't requested by customer, because they 100% won't responsible if something missing. Usually it's taobao seller that forgot to ship complete set of item or ship wrong thing. So that's why this service not many ppl will prefer.

Due to the misunderstanding in point number one, thus in point number 2.

Third, this is forum, that has a garage sales section. This is not a professional sales website. For many years being a forumer already, i never seen any seller, whether it is a second hand personal seller or some shop/company seller, I never seen any, I mean ANY of them do include EVERY SINGLE DETAILS into their sales post, whether or not it is sales details or seller details. You as a buyer are the one should ask clearly before proceed, did you asked clearly in advance?

Fourth, near the end, your way demanding refund is also very threatening. Are you still expect good reply from ppl after that?

Fifth, the main ppl to be blamed is the taobao seller. But why Robumshu instead? Yet making it big to ask other customer to be aware of him/her. Are you sure what you are doing is really correct? If you are still very new to buy something from taobao, then you should just simply take this as an experience. It is buyer responsibility to request agent, to note the taobao seller to simplify and appropriate package to pack the item as you're oversea buyer.

Sixth, this is all due to your inexperience as taobao buyer. Try to speak this to your friends, who are also a taobao buyer (not agent). See how's they think of it.

I'm didn't come here to fight or to argue. This is my 1st and also my last post to this thread. Thanks for reading

This post has been edited by CyrusWong: Dec 10 2016, 01:49 AM

First, I ordered 6 items from the same seller. Not 6 items from 6 different sellers.


Second, maybe you are not aware but prior to this awareness campaign, it was not stated anywhere regarding repack service whatmore customer need to request for it. (in a way is a success of this awareness campaign).


Any cash or money transaction made is a sale whether it is by a multinational company or an aunty selling pisang goreng. I don't expect every single detail, but i do expect something like 'do you want to repack?' since it's multiple item and i believe TS is an experience seller.


Tried to be nice, but rejected outright. Of course I got angry. But you are right, perhaps i should have been more patient and hopeful.


Like the analogy i made regarding Samsung Note 7 issue. The main ppl to be blamed is the battery manufacturer. But why Samsung instead? Do you think consumer will be aware of the Samsung or the battery manufacturer?


Exactly the point. I didn't know there was such repacking service (not written in her thread prior to this awareness campaign). What i'm doing now is creating awareness for others who doesn't know. I think TS will untung a lot already if everyone has to buy a lesson. The fact that you are reading this, means someone else is reading it as well and has been made aware. Means i made a difference.


Surely, appreciate your comment to further consolidate our consumers rights.

Do you realize that consumers have their own responsibility as well? Not as easy as I pay money I expect service. You have to research the service beforehand, and know for yourself what you can do to make your money more worthwhile. It's not the seller's responsibility to ensure you know everything about how to save, they're not a charity.
I don't see the seller intentionally misleading anyone in this case. Just an ignorant buyer who is dissatisfied and trying to push blame to seller for his own ignorance. Does every seller have to spoon feed you through every step now? Is that what you consider good service? How is that fair for sellers then.

Be fair. Don't be a bitter entitled brat. You're a terrible buyer.

firstly I think u missed some very important points here. I suggest u read through our discussions first before saying anything.

1. as I have mentioned many times, one of the purpose of this thread is to educate consumers to be more vigilant. im just the tip of the iceberg, pretty sure there are many others who doesn't know all the hidden procedures.

2. you are right. I'm paying money so I expect good service.

3. don't expect any sellers in the world to spoon feed, but certain things has to be told. extreme example is every seller has to tell you the price. I know this is different but is equally important as it affects the price greatly.

4. be fair. don't push all the blame to the buyers. take samsung as an example. don't tell me they are just small time sellers. to succeed the right mentality has to be there.

thank you for your feed back. the fact that u r reading this means some other novice buyers might have learned something as well.

together, we unite against unscrupulousity.

I'm just against you painting the seller in a bad light. You think about it, whose fault was it in the first place. You keep going on about "hidden procedure" and whatnot. In other words, you feel cheated because seller never elaborated on these procedures with you.
Thing is, does he have an obligation to? Did he intentionally mislead you that there is no such thing in the first place? All you had to do was ask, get the procedure right before proceeding no? That is your responsibility as a buyer. The seller can't be expected to do this every single time. In fact, it's common practice not to. The onus here is on the buyer to do his research.
So there, I really don't feel the seller failed in his role here. But you failed. Don't hide behind the "service for others" line. If you really are concerned about good buying practice, might as well just remove the seller's name and sticky it as a good practice. What you're doing here is plain petty, trying to get people to discriminate against the named seller just because you blame him for your own mistake.

If you're so concerned with good practice, then be fair.

Nope. I still strongly disagree with you. I still think it is very very important to inform the buyer, if not, why would she put it at number 1 in the terms and conditions? the fact that she did, means it's a very important information.

and therefore, yes i feel cheated because the seller never elaborate on an important piece of information. thing is, she has an obligation to do so. all she had to do was to tell, get the procedure right before proceeding, no? that is her responsibility as a seller. you mentioned the seller can't be expected to do every single time, and at the same time, you can't expect a novice buyer to know everything to ask. The onus here is on the seller giving a good service.

so there, i really feel the seller failed in her role here. and i agree too, i was a novice buyer, nobody told me that there was such a thing, so now i'm doing something to tell others that there is such a thing. i'm not lying, if you read my post, i am still bitter about it but i found a way to channel my bitterness that is what i am doing here.

i am concerned with good practice, but i am still bitter too.

Together we stand against unscrupulousity

This post has been edited by alexanderclz: Dec 16 2016, 05:31 PM

She put it there, to appease difficult buyers like you. Not that she is obliged to, but she's a good business person. Still can tolerate buyers like you after all this.
I reiterate. She did nothing wrong, you however have trouble facing your own responsibility and is blaming everyone but yourself for your own negligence.
Stop hiding behind your supposed charity, like I said you have to accept your blame in this matter and be fair to the seller. Remove her name. It still is an awareness thread without her name. Or just admit you're that type of buyer, blaming others for your own mistakes and trying to drag their name through the mud for no good reason.

This is not the place for you to take your personal bitterness. This is for actual disputes.

I think you got it all wrong. This is an actual dispute - she refuses to refund. I am bitter BECAUSE I was cheated. But as time passes by, I realize that there are many sellers (unfortunately, I dealt with her) and many supporters (like you) who support this kind of behavior. I know I will never get back my refund and I decide to keep this thread alive and doubles it to an awareness thread. Mind you, the main purpose is still a dispute - trying to get back compensation of RM10 (petty from the seller i know - stubborn as hell, so i show you who is more stubborn. i hate to be challenged when i know i'm right).

I reiterate. She was wrong, she however have trouble facing her own responsibility and is blaming the buyer but herself for her own negligence.

Like I said, I do accept my blame in this matter however, the seller has to be fair to the buyer. I will not remove her name until I get back my refund. Or admit that she's the type of seller, blaming buyer for their own mistakes and trying to wash away all the responsibility. But at the end of the day it's the chicken and the egg first situation. we can continue this all day long (im really enjoying to see how u struggle to blame me while i counter every single word u say).

Together we stand against unscrupulousity.

This post has been edited by alexanderclz: Dec 17 2016, 09:35 AM

The bold I highlighted that is really true nowadays in this culture.

When your house collapse, you will complain to the agent/middleman.
Middleman/agent will complain to developers.
Developers will complain to brick manufacturers.
Brick manufacturers will complain to the raw materials suppliers.
Raw materials suppliers will complain operate of machine's equipment suppliers.
Machine equipment suppliers will complain to the spare parts equipment suppliers.

Spare parts equipment suppliers will complain to who...

Complain to the Earth!!
Bravo!!

Cold down bro... You are right in pursuing but at the same time, you are overestimating the services being offered.

SOP by warehouse forwarder is never open up parcels. Otherwise it would be hard to track individual orders. Repackaging is just a nice word. Lets said I buy 10 different items from 10 different sellers, all they did was throw everything into a bigger bag and ship is as a whole to negate around the weight roundup. I bet you didnt knew about this too? There is no such thing as opening up packages and then repack them so that it didnt exceed certain volumetric calculation. Why not try dealing with Taobao yourself? It is surprisingly easy and also sometimes you can compare rates. IE Choose Taobao official forwarder and see if they applied volumetric charges. Sometimes they messed up but still ship.

lol you are right. I overestimated the fella. I chose this service because it was difficult. lol.

Hi TS.

Read your thread from the first page till page 3 and I understand where you are coming from. I guess in a way things have happened in a wrong manner and resulted on an outcome that was not intended by either party. In the end the Seller just lost a client and you the Buyer end up paying more. You are not wrong in what you are doing now and I do believe you have created enough "awareness" all this time and in some sense the Seller did made some changes on her thread to best minimize this unpleasant experience from happening to both parties in the future.

Perhaps you take this opportunity (since its going to be coming of a new year) to let go , forgive and maybe just move on ? I honestly don't think you are wrong but I think one of best qualities we can have as a person is forgiveness. You can be the better person by showing that quality to the forum.

yes I have long forgiven her. this is just a reminder to others sellers not to take users for granted. anyhow, thanks for the feedback.

Totally support. I will probably starts another awareness campaign against Akisusu. Lol.

X-Men United!

yeah, please do. don't let sellers bully