was with British Airways when my luggage delay in Zurich for 2 days +.
Was with AXA insurance at that time and claimed around rm1.8k if not mistaken.. and I also claim nearly RM1k from British Airways just by providing all the receipts i spent until my bag arrived at the hotel

AXA only need a boarding pass & luggage delay report - it can be obtain from the BA website.

for BA - they need original receipt- i bought toiletries, jacket, t-shirt etc within a week i got the money TTed to my Maybank acc