I wish I could help you man, I'm not sure what else in terms of settings that could be causing the screen to go black.

Anyone else can help pin10 out?

Let me know how it goes after a hard reset.

If your warranty has expired then I think they will charge you; best is to call them and ask for a rough quotation so you have an idea of how much it might cost.

Aww man, all the best mate!

Hi guys,

Anyone able to get around storage issues?

I am due for an update but it keeps saying I don't have enough space.

I have set for all new downloads for apps, photos, videos etc to be saved in my SD. Only certain apps like whatsapp has to be stored in the device.

As you guys know the 640XL is loaded with only 8 gigs (but I see here it says 7.28GB) while I already have 6.65GB used up. The system and reserved stuff alone takes up 5.70GB of my storage and I have 941MB of apps (I don't have any games).

The update notifier says I need 723.77MB free so I can install the update.

So I can't delete the system & reserved stuff and my apps well the biggest is my mail/calendar which takes up 677MB, I can't delete that because I really need that app. Whatsapp takes up 566MB and I can't move that to my SD card. The rest are small apps like One Note, Microsoft Edge etc.

Anyone facing a similar situation? How else can I clear space?

Thanks in advance!

Thanks for this man, I'll definitely give it a go. I managed to move several smaller apps to my SD which cleared enough space for the update.

Will give the WhatsApp back-up a shot.

Thanks!

Hi guys,

Anyone facing storage issues?

Mine is mainly to do with the internal memory. I can't upgrade to the latest build because my internal storage is almost full.

All apps, videos, photos etc are being saved to my SD card directly. Some apps as you know must be stored in the internal memory and I can't do much about that. The OS itself takes up so much space.

I keep deleting whatsapp chats/group chats etc to leave some space but the warning comes back after a few days.

Anyone facing this? Or can help with this?

Thanks in advance!

Thanks for the tip man.

I might take a look at the office apps I don't need and delete them.

The cloud backup/hard reset option sounds kind of tedious to me, I'm not really a tech-whiz and I am afraid I might screw up somewhere and end up losing contacts etc. But it does sound like a viable option and I will read about it to find out more.

Actually I'm thinking of upgrading to the 950 XL? Any thoughts?

Hi,

Sorry yea, I am using the 640 XL. Seems like a hard reset is the only option. Oh well, I'll probably dedicate some time over a weekend to do this and hope I don't lose any crucial information.

Thanks!