Forumer you are complaining against: niclasteoh

Item being sold/bought: San Ace 2200 rpm 120mm PWM fan and Coolgate G2 480mm radiator

Original thread link: https://forum.lowyat.net/topic/1802637

Date of transaction:

Details of the complaint : as below

Hi to all fellow of LYN member, jus to share something that i had discover recently, have anybody wonder why there is only a picture of one side of the the fans above tread?, well it is only made known to me that my 'San Ace Fan' that i had bought from niclasteoh is a second hand item or in marketing term is called 'refurbished', ONLY after I had received it and it doesn't come with anything else other than the fan itself......and not to mention no warranty as well........

But did anybody see a note says THIS IS A USED/REFURBISHED ITEM anywhere????.........wonder why, surely it is not cheating.......i would guest it is a marketing strategy
....... and it cant be connected to any normal fan extender in the market, as the connector is a non standard 3/4 pin connectors. Jus to let everybody know, he also sell the proper connector (which is indirectly the issue is known to him, and no where in the tread stated, another example of a good marketing strategy) but at separate price.........don't forget different postage fee apply.

I had bought several other "Genuine" item from him but also doesn't come in Genuine box and warranty.

.......i also would like to attached or share a pic for my newly "original" coolgate G2 radiator........which it suppose to come with 10 fpi (that is Fins Per Inch refer to link below) i might be wrong, but feel free to count how many fins is there for each inch regardless which ever row you are looking at, may be 12 or 13 but non 10 fpi for sure..........

end of the story.......frankly, i cant really say the fans that i bought is actually a San Ace fan since there is nothing to indicate it is a "San Ace" fan, same goes for the radiator thou both item look alike the said item, but of course no refund policies always apply........Just to share my experience with everybody so you wont get confused on "ingenuity" and age of your item upon received.......at the end of the day the best excuses he will tell you thing happens........

i would like to ask the moderator to look into this matter seriously as it would affect integrity of other genuine parts trader, this "marketing strategy" is not healthy and unethical, seriously now i had doubt the originality of all the items he is selling....thanks

To sum it all, this thread is opened with the following objectives :

(1) To tell other members that a lot of thing/info was kept hidden in the treat (e.g warranty, age of the item) until you purchased it and received the item. It is unethical way of selling/promoting your item

(2) To tell other members that the "original" item you bought from the seller doesnt come with the "original" warranty term, think before you made your purchase.

(3) To demand an explanation as why "original" coolgate G2 radiator doesn't comply to the original specification as published in their web? is it a defect/reject item?

(4) To demand an explanation as why the seller failed to mention the "San Ace" fan unit that he is selling is refurbished unit in his tread.

(5) To demand a full refund for all the items mentioned above if the seller doesnt have a valid reason of why.......things happen????
[
this is coolgate link if it would help http://coolgate.net/radiators.htm

This post has been edited by rodeo_iii: Feb 16 2015, 02:53 PM


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Hello Halil Fahmy, u memang "gao lat", sangat "gao lat".
that day u telephone me n complain with high suara. the next day u telephone me again to said sorry to me and bought again two units of G1/4" Temperature Sensor Stop Fitting - Black.

right now create Dispute pula.

The fan no sticker ≠ Not Genuine of San Ace, and 2nd hand.
Fan no other accessories = due to industry grade fan. Sure u r 1st time purchased industry grade fan. Because normally u purchased Computer Fans with accessories included.
The Radiator = some area is 12 FPI, but some area is 10FPI ≠ Not Genuine of Coolgate G2 radiator (u try to tulis "A" 100 kali, then u can see some of your "A" ada besar sikit, and some of "A" ada kecil sikit) (u check your fans speed, sure all ur fans speed is different frm each other, even all fans is same brand and same model)

The Fan and Radiator that we sold & you purchased is a high performance product with good quality. We are confident on the products that we sell. If you are really dissatisfied or unhappy with it, you are welcome to send it back to use in proper condition and packaging to avoid damage. The Fans and Radiator shall be in 100% original / good condition like how it was when we sent to you. And we will refund you with below condition:

- Most products purchased directly from niclasteoh can be returned up to 15 days from the purchase date. Unused/unopened items are subject to a 10% restocking fee. Used/opened items are subject to a 20% restocking fee.
- Shipping costs are not refundable.
- To return, please also include a copy of the original invoice.
- Returns are subject to the approval of a manager; niclasteoh reserves the right to refuse merchandise that is damaged, missing, or incomplete. (This includes products that may not be in their original boxes, or do not include packaging, or other material.)

It's useless to say anything more after our few session of communication. Just return and refund would do. We offer this happily and wish you will be happy after this.

Hi bro,

Thank you and I really appreciate your reply to my complain, but i believe you have something to explain to your customer and may be future customer before they end up like what happen to me, something has to be clarify before buyer commit to purchased your item. if you care to re-check your record, you will surely find my name several time already and i had spend so much on your items, i have been your loyal customer and always trust to deal with you undoubtedly. Even after this dispute i m still buying parts from as you mention above. the issue here, please refer to my objective of this complain as below

(1) To tell other members that a lot of thing/info was kept hidden in the treat (e.g warranty, age of the item) until you purchased it and received the item. It is unethical way of selling/promoting your item

(2) To tell other members that the "original" item you bought from the seller doesn't come with the "original" warranty term, think before you made your purchase.

(3) To demand an explanation as why "original" coolgate G2 radiator doesn't comply to the original specification as published in their web? is it a defect/reject item?

(4) To demand an explanation as why the seller failed to mention the "San Ace" fan unit that he is selling is refurbished unit in his tread.

(5) To demand a full refund for all the items mentioned above if the seller doesnt have a valid reason of why.......things happen????

as for your reply

"The fan no sticker ≠ Not Genuine of San Ace, and 2nd hand.
Fan no other accessories = due to industry grade fan. Sure u r 1st time purchased industry grade fan. Because normally u purchased Computer Fans with accessories included."

- What 1st time or second time purchaser got to do with you NOT MENTIONING "REFURBISHED FAN" in your threat??..........OR are u trying to tell me, that i should have known that all item you are selling here is REFURBISHED/USED/SUBSTANDARD PARTS???? ..........something like Made In China kind of part?????

"The Radiator = some area is 12 FPI, but some area is 10FPI ≠ Not Genuine of Coolgate G2 radiator (u try to tulis "A" 100 kali, then u can see some of your "A" ada besar sikit, and some of "A" ada kecil sikit) (u check your fans speed, sure all ur fans speed is different frm each other, even all fans is same brand and same model)"

- 2-3 extra fin per inch is 20-30% error rate, this is extra copper fin the manufacturer giving away for free, do you think there is a manufacturer will make such an error??? for a computer parts????..........

"The Fan and Radiator that we sold & you purchased is a high performance product with good quality."

- 20-30% Error rate is good quality??? ........thanks for your assurance of ORIGINALITY, is that why your original part doesn't come in ORIGINAL Box????

"We are confident on the products that we sell. "

- owh........no wonder la......... that is why no warranty required, right??

"If you are really dissatisfied or unhappy with it, you are welcome to send it back to use in proper condition and packaging to avoid damage. The Fans and Radiator shall be in 100% original / good condition like how it was when we sent to you. And we will refund you with below condition:

- Most products purchased directly from niclasteoh can be returned up to 15 days from the purchase date. Unused/unopened items are subject to a 10% restocking fee. Used/opened items are subject to a 20% restocking fee.
- Shipping costs are not refundable."

- please include this in the term and condition as well,.......for the returned item, customer will be penalized 10-20% for not knowingly bought used/refurbished/2nd hand/non original packaging item fm niclasteah

- To return, please also include a copy of the original invoice.
- Returns are subject to the approval of a manager; niclasteoh reserves the right to refuse merchandise that is damaged, missing, or incomplete. (This includes products that may not be in their original boxes, or do not include packaging, or other material.)"

......customer/buyer have NO right to reject item that does not come with original box???? [/b]


"It's useless to say anything more after our few session of communication. Just return and refund would do. We offer this happily and wish you will be happy after this."

- happy Chinese New Year


I m aware of the fan as an industrial grades product (non retail), but since you are the only retailer offering such an item (not even frozen cpu has it avail), even if you quote me rm100 per piece i will surely commit and pay u, because i trusted you. But please advice/notify me or any other customer for this matter, before hand that the fan he/she/they are buying a refurbished unit. i have never argued in regard of any other item that i had bought from you before. But upon receiving the fans (4 units) which non of it got any sticker or any marking indicating it is a SAN ACE fan, would automatically trigger anybody (or may be a 1st time user like me) something is a mist. As a customer, how can I be sure you are sending me the said product at the first place? Furthermore, I m not asking for the extra accessory whatsoever, but i m in full hearted trusted you, that the item that i had bought from you is genuinely new. But disappointingly it is totally not the case and it doesn't come with any warranty, as all the fans has been tested prior delivery......... may be, how do i know? To add to the whole issue, the connector which been fixed to the fans also doesn't comply with any common 3 or 4 pin connector in the market, yes it would be able to be plug in to any mobo, but are you aware of the cable length that attached to the fan? ....then only you are offering an alternative solution in which will indefinitely incurred your customer expenses and precious postage/transit time.

I honestly admit, yes the fan does performed VERY GOOD to EXCELLENCE, but from my perspective, as a common customer, day to day computer user, 1st time purchaser........ how can I be sure it is a SAN ACE fans in that condition, unless the refurbished status was informed/explained much earlier. But why was it NOT BEEN STATED? at all? if it is not CHEATING, tell me what should I define it???..........and it is non retail product, how can i identify it for sure? care to explain......old timer!!!

to make it clear for everybody, i personally spoken with niclas via phone conversation, yet he did not mention of the refurbished status of the fans. how hard is it to say it ???

I m not going to return the fans jus to get penalized (10-20% deduction + postage) for something that was never told, but if anybody ask me, honestly only God and niclas know weather it is a SAN ACE fan.......try to ask him what model number la.......

Same goes for the radiator, you can jus put a note there, FOR EXAMPLE ONLY......the product doesn't come in original packaging, since my uncle own the factory, he had quote me a very special low price (since you Malaysian are generally low baller)....it will only be pack it in plain brown low budget boxes, non retail box....the box alone will double up my cost mmaaa............ fair enough for me and another half population of the world.
But now, again, as I mentioned above, no marking, no stamp seal, no manual, non original plain brown box, how is this 1st time buyer (which paid RM475) would know that I m getting the said product. The best solution, compare info with what i can find of......hence...... the fin count, the packaging......that is all, and surprisingly it also doesn't comply to the manufacturer spec.........the sole reason why i bought it at the first place, 10 F.P.I, we chat about it, correct me if i m wrong???
Please do advice me if you do have any other alternative/option as a benefit of the doubt........how would i know for sure it is a coolgate G2 480mm radiator???

Again, i leaved it to the fellow forumer to consider and make their own decision, i m only trying to explain to them what was not been told to me before i had made the purchase, i do believe they have their right as your future customer. I am sorry, i m not here to spoil your reputation as a trustworthy retailer, but as a customer/buyer/ 1st timer have a right to know.

If any of the forumer would still prefer to deal with him, i m not going to stop you from buying anything that LOOK ALIKE so and so brand, you has been told, thank you...Happy New Year

p.s. I m not shouting at you, sorry for my hi tone..........but i was really dissapointed after all the trusted dealing with you, no hard feeling.........words like, i m sorry that i forgot to mentioned.......would definitely help to improve the situation, rather than..........things happen......

This post has been edited by rodeo_iii: Feb 18 2015, 10:41 AM