Hello everyone

So, I have had this sim card from DiGi for long time, I recently had to change residence and reception is terrible. I decided to change to U-mobile which has good reception in the area. I went to Timesquare U-mobile center and applied to change sim card with same number and was even given the new simcard and asked to wait for a couple of days . Suddenly I received two sms from both Digi and u-mobile stating that my request was rejected and I should contact them for more details

My question is: What could be the thing that went wrong? And how to get to Digi customer service call center? and is it the gonna be helpful? Do I have to change the phone number?

Thanks in advance

Thank you all for your replies and sorry for lack of info

My number is active. It's prepaid and currently using it normally

From the reasons you mentioned, I am guessing the wrong captured details is the most likely cause

In case that was correct, can I correct the info and then do the transfer?

Thank you again guys

This post has been edited by sadiqutp: Feb 12 2015, 04:31 PM

I must also add that I have never been under any kind of contract with any tele service or internet broadband ever before .. So, I don't think it could that reason either