Hi, why I see advertisements (usually agent) got RM20 rebate for 24 months for 300mbps? which mean customer pay RM129 only for 24 months.
The Official Maxis FTTH Thread | v5, Maxis Home Fibre Internet, from RM89
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 May 4 2023, 02:26 PM
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108 posts Joined: Mar 2013  
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May 4 2023, 03:51 PM
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#2
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108 posts Joined: Mar 2013
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some also i see offer RM109 for first year. this is for 300mbps. I couldn't find in the website
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May 25 2023, 10:30 PM
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#3
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108 posts Joined: Mar 2013
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Hi, may I know if I am going to move to a landed home and would like to install Maxis fibre. Owner mention than previous tenant subscribe to Unifi and already got all the wiring. Can Maxis installer just activate CPE from the said wiring?
This post has been edited by rannworld: May 25 2023, 10:34 PM |
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Aug 15 2023, 06:14 AM
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#4
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108 posts Joined: Mar 2013
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Hi, does anyone have issue with Apple iCloud Private Relay service always unavailable when using maxis fibre?
 This post has been edited by rannworld: Aug 15 2023, 06:16 AM |
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Sep 14 2023, 06:20 AM
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#5
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108 posts Joined: Mar 2013
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Hi, anyone using Maxis Fibre had any issue with Apple iCloud services such as Private Relay unstable (sometimes available, sometimes unavailable? And also can't backup photos in iCloud (it has been stuck in the sync for few weeks already).
  This post has been edited by rannworld: Sep 14 2023, 06:21 AM |
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Sep 14 2023, 11:15 AM
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#6
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108 posts Joined: Mar 2013
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QUOTE(fruitie @ Sep 14 2023, 10:43 AM) My Private Relay is switched off so no comments. However, my photos are backed up all the time with no issue. More than 13k photos and 1.3k videos. I cannot even back up my phone to iCloud. I've checked with Maxis they said it is Apple issue. but check with Apple they said it is network issue.  jusbella liked this post
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Sep 14 2023, 12:00 PM
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#7
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108 posts Joined: Mar 2013
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QUOTE(jusbella @ Sep 14 2023, 11:17 AM) Have u try different network? Unifi, celcom digi, xox, yes 5g. I've tried using my hotlink mobile data and it seems ok. but of course I won't be using mobile data to backup my phone. the issue only occured to my wifi connected devices such as iphone, macbook, and even apple watch (it keep ask my to sign in to my icloud), but for sign in, I will turn on mobile data and off wifi to do it. It seems like Maxis fibre block the access. IDKOr maybe u can try vpn and test and report the outcome. jusbella liked this post
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Sep 14 2023, 12:45 PM
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#8
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QUOTE(fruitie @ Sep 14 2023, 12:03 PM) Something is wrong then. My iPhone, iPad and Apple Watch no issue. I've live chatted with Maxis and they are checking on it now.  This is what appears on my apple watch. I cannot sign in to it. only if change to use mobile data then I can.  jusbella liked this post
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Sep 14 2023, 07:33 PM
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#9
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108 posts Joined: Mar 2013
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QUOTE(rannworld @ Sep 14 2023, 06:20 AM) Hi, anyone using Maxis Fibre had any issue with Apple iCloud services such as Private Relay unstable (sometimes available, sometimes unavailable? And also can't backup photos in iCloud (it has been stuck in the sync for few weeks already). Okay here's a quick update, I've live chat with Maxis CS and they are currently resolving the issue. For now, I can use the private relay as usual. Only the iCloud backup things are still not resolve yet. they need 24 hours to check remotely. The person calling from 123 is quite helpful and friendly. jusbella liked this post
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Sep 26 2023, 04:01 PM
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#10
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108 posts Joined: Mar 2013
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QUOTE(epicure @ Sep 23 2023, 08:01 PM) Hey Hey sorry for the late reply, been busy this pass few days. Did you managed to resolve this ? I'm also having problems with icloud photos not syncing on Maxis Wifi. No matter what I do, it just stays stuck Yeah, Maxis tech did come to my house to check and sadly, they can't do anything. I also ask did Maxis specifically block icloud services, he can't answer it and keep blaming Apple restricted ecosystem. I'm lazy to argue and just assume that Maxis not aware of this, or not willing to share with the users on the actual causes. As for now, whenever I want to backup my stuff, I will go to my relative house that is using Unifi/Time fibre. |
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Sep 26 2023, 04:02 PM
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#11
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108 posts Joined: Mar 2013
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QUOTE(fruitie @ Sep 26 2023, 03:15 PM) I think the iCloud issue is not happening to everyone. I have no issue with it though. Everything syncs perfectly and I can access to it with ease. May I know are you staying in landed house or high rise building? |
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Sep 26 2023, 05:22 PM
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#12
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108 posts Joined: Mar 2013
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QUOTE(fruitie @ Sep 26 2023, 04:02 PM) For both of you, is your Maxis on Maxis own infra or UniFi infra? Mine is UniFi infra though. Hey, I am using TM infra and staying in landed property. During installation, TM guy also came. Previously, I'm using Time fibre staying in high rise. Just started with Maxis since June. This post has been edited by rannworld: Sep 26 2023, 05:23 PM |
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Sep 26 2023, 06:18 PM
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#13
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108 posts Joined: Mar 2013
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QUOTE(fruitie @ Sep 26 2023, 05:51 PM) Oh, then it is TM infra. I'm not sure why though... I used my own router, does that make any difference? I guess no. what brand of router are u using? yeah I don't think it will make any difference. the maxis tech did ask me to go to apple centre and bring all my apple devices to check with them. but I don't have time to do so yet. haha |
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Oct 26 2023, 11:52 PM
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#14
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108 posts Joined: Mar 2013
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Guys, anyone else's billing cycle changed from every 24th of the month to the 18th? It was reflected in my latest bill. I've check with Maxis, apparently they change it without prior notification.
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Oct 27 2023, 09:42 AM
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#15
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108 posts Joined: Mar 2013
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QUOTE(Oltromen Ripot @ Oct 26 2023, 11:55 PM) was it prorated? Unfortunately, it is not prorated.  |
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Mar 17 2024, 03:27 PM
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#16
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108 posts Joined: Mar 2013
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Hi,
I received this Free Speed Upgrade promo. And I am still under contract. My question is will the RM20 rebate still applicable if I opt for this promo? Thanks 😊 Add on: I did check with Maxis CS, but they are not sure about this despite the FAQ got mentioned it. 😅    This post has been edited by rannworld: Mar 17 2024, 03:31 PM |
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Mar 17 2024, 05:30 PM
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#17
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108 posts Joined: Mar 2013
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QUOTE(YoungMan @ Mar 17 2024, 03:40 PM) On Maxis group, some said yes but some had to call Maxis to reinstate the rebate upon noticing that it is missing. Thanks for letting me know about this. This is the reason I am still holding on the decision. 😅😅 |
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Mar 17 2024, 05:32 PM
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#18
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108 posts Joined: Mar 2013
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QUOTE(Keatsan @ Mar 17 2024, 05:30 PM) Would suggest to put on hold. They couldn't resolve my rebate issue. Pending for 3 months already. Check on my previous post here Thanks for the suggestion. I’ll just put this on hold first. Do let me know if you are able to seek solution. 😊 |
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Mar 17 2024, 05:36 PM
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#19
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108 posts Joined: Mar 2013
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QUOTE(Keatsan @ Mar 11 2024, 04:20 PM) » Click to show Spoiler - click again to hide... « Sigh, disappointed with the Maxis billing dept team. Lodge report with Maxis 3 times, MCMC 2 times, but still cannot resolve. Always say, next billing cycle will be given back rebates. Sudah masuk bulan Mac 2024, but still paying RM149 for 500mbps without the rebates of RM20 x 24months from the initial 300mbps plan.  I called Maxis and said, if they breached this by removing the rebates, does this means I'm out of contract since the rebates gone?  Unifi is always tempting me with price matching + 6 months free.  In this case, Maxis billing system seems failed to capture the rebate. I will definitely holding in my decision to accept the Free Speed Upgrade promo. 🥲 Keatsan liked this post
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Mar 17 2024, 05:38 PM
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#20
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108 posts Joined: Mar 2013
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QUOTE(Keatsan @ Mar 17 2024, 05:34 PM) Lodge 2 reports to MCMC, following up with Maxis CS every 10 working days. This is so unprofessional service from Maxis, I really hope they will refund back all your paid rebate. The only answer is to wait for their investigation and will fix this. Same copy pasta answer. As their FAQ clearly states that “ Yes, your current special discount offer will be carried over to the all-new Maxis Home Fibre plan until the special discount expiry.”  This post has been edited by rannworld: Mar 17 2024, 05:39 PM |
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