The Official Maxis FTTH Thread | v5, Maxis Home Fibre Internet, from RM89
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 Sep 13 2021, 05:47 PM
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#1
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Senior Member
2,431 posts Joined: Feb 2010 From: Alam Damai  
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Hi, i have just installed maxis fiber at my house.
They provided fiberhome modem and huawei router. Now im having issue to connect digi vowifi when my phone is connected to the fiber internet. Is there any setting required to change at router side? Or maxis is not allow digi vowifi via their access? |
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Sep 13 2021, 07:01 PM
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#2
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Senior Member
2,431 posts Joined: Feb 2010 From: Alam Damai
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QUOTE(joshhd @ Sep 13 2021, 06:06 PM) You tried connecting to other WiFi network? Tried reboot your phone and router too? Yea, after awhile the digi vowifi is available. But when i monitor closely, it is not the digi vowifi issue. It is the router issue as the digi vowifi wont registered due to intermittent huawei router ... now my router nvr up more than 5 min.... already get the report number and hope it can be fixed soon...  2021-09-13 18:41:21 [5G] [vap4] hmac_config_down_vap: WLAN DOWN success 2021-09-13 18:41:22 [5G] [vap4] hmac_config_down_vap: WLAN DOWN success 2021-09-13 18:41:24 [5G] [vap4] hmac_config_down_vap: WLAN DOWN success 2021-09-13 18:41:26 [2G] [vap0] hmac_config_start_vap: WLAN UP success 2021-09-13 18:41:26 [2G] [vap0] hmac_config_down_vap: WLAN DOWN success 2021-09-13 18:41:27 [2G] [vap0] hmac_config_start_vap: WLAN UP success 2021-09-13 18:41:27 [2G] [vap0] hmac_config_down_vap: WLAN DOWN success 2021-09-13 18:41:28 [2G] [vap0] hmac_config_start_vap: WLAN UP success 2021-09-13 18:41:29 [2G] [vap0] hmac_config_down_vap: WLAN DOWN success 2021-09-13 18:41:29 [2G] [vap0] hmac_config_start_vap: WLAN UP success 2021-09-13 18:41:30 [2G] [vap0] hmac_config_down_vap: WLAN DOWN success 2021-09-13 18:41:30 [2G] [vap0] hmac_config_start_vap: WLAN UP success 2021-09-13 18:41:31 [5G] [vap4] hmac_config_down_vap: WLAN DOWN success |
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Sep 13 2021, 09:07 PM
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#3
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Senior Member
2,431 posts Joined: Feb 2010 From: Alam Damai
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QUOTE(joshhd @ Sep 13 2021, 08:53 PM) Hmmm... Try Reset Factory Settings on the WiFi router, and configure the router again? No experience for this, afraid clear all the required config lolNvm lar, wait for them to contact me bah since i haven't start to stay thr .. |
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Sep 19 2021, 01:21 PM
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#4
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Senior Member
2,431 posts Joined: Feb 2010 From: Alam Damai
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Last Monday (13 Sept) I have reported the Huawei router provided by maxis is intermittent down.
Today (19 Sept) they come and replaced the router. After 20 min the issue happened again. I have actually used my fren ASUS router to use for more than 2 days. So I assume it is not Unifi fiberhome ONU issue, or even power supply issue. Is this a common issue for every provider (unifi/maxis/etc) that we must change the default router? Else huawei router is really not good based on the issue i faced. Also, any chance i can get refund for this? basically i nvr served by a 24x7 internet since first day ... lol |
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Sep 19 2021, 03:11 PM
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#5
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Senior Member
2,431 posts Joined: Feb 2010 From: Alam Damai
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QUOTE(YoungMan @ Sep 19 2021, 03:01 PM) Actually the provided router by ISP is just so-so only. If for light usage is ok, just you have to reboot it daily depending on router. For heavy usage you really have to invest in a good router. The technician has replaced 2nd router by KAON AR2140. Now it looks stable for 1 hour usage d.To get refund for downtime, I think if you lodge complain to MCMC maybe can there is chance. Just try it and keep us updated. complaint ad lodged at Friday. will request the refund/discount after few days monitoring  |
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Sep 20 2021, 10:19 AM
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#6
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Senior Member
2,431 posts Joined: Feb 2010 From: Alam Damai
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QUOTE(joshhd @ Sep 19 2021, 04:57 PM) So now you're using the Kaon AR2140 router... How about the Digi VoWiFi? Is it working on your phone? Digi vowifi works fine after i used kaon router.One of my friend that uses Maxis Fibre, he previously uses the TP-Link Archer C5v router for many years, and VoWiFi works just fine on his Android phone. Recently when he request to swap to Kaon AR2140, the VoWiFi icon just won't appear on his phone anymore whenever he connects to that Kaon AR2140 router. He's using Digi, and his phone just connects to VoLTE as usual. He tried reboot router and all the basic troubleshooting steps, yet issue persists. Weirdly, now when he connect to other router models (e.g. TP-Link Archer C5v at different place), VoWiFi logo appears on his phone and it works as usual. So now he connects to his home's Kaon router, VoWiFi icon just won't appear. WiFi calling simply just won't work. I highly suspects that this occur due to some sort of settings in the Kaon router, but I couldn't find any settings related to that on 192.168.1.254 https://www.tp-link.com/uk/support/faq/1259/ I did some Google search, I only found the troubleshooting steps for TP-link, but I couldn't find any related to Kaon AR2140 router. If any of you know how to solve this VoWiFi connectivity issue on Maxis Kaon AR2140 router, do share it here. Sometimes it could be the stability of the internet eg my previous huawei router issue. Firmware version : 1.2.50_r09 |
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Sep 22 2021, 09:54 PM
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#7
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Senior Member
2,431 posts Joined: Feb 2010 From: Alam Damai
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QUOTE(kwai_83 @ Sep 22 2021, 09:27 PM) sorry hear tht,I am using huawei as voip only so far no issues since day 1 with my 4g dougle maxis backup. I managed to get rebate for 5 days (i think) like rm20.xxNot bad lar... At least they willing to give rebate |
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Apr 10 2023, 12:28 AM
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#8
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Senior Member
2,431 posts Joined: Feb 2010 From: Alam Damai
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How to check my fiber contract still have how many months?
Read the faq that i need to go maxis centre to terminate. If so, shud i bring the router and modem to maxis centre one shot so i no need to go twice? |
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