I believe Maxis fiasco is still very arrogant and never learn from the unfair treating lesson in the year of 2016.

Few days ago, I just noticed that Maxis is offering the home broadband promotion 30Mbps with RM139. Any customer signing a contract will entitle the below extra new products and services.
- A free better quality Wifi router (black color) vs the older one is (black & white color)
- A free DECT phone
- Unlimited voice call to ALL fixed and mobile networks
- Unlimited iflix access
- Maxpert consultation

Currently, I need to pay the exact amount every month but then only have the 10Mbps speed with NO extra services and better quality product benefits. Therefore, I did chat with the Maxis Customer Service (CS) to check and confirm whether I am entitled for this promotion, since my home broadband service the contract has yet been ended (had already paid for a year, another one year contract remaining). The CS replied with a positive feedback said "CAN" and advised me to visit any Maxis service centre for the upgrading.

Today, when I reached at the Maxis CS centre to request for the upgrade, I was being told that I can only upgrade to 30Mbps with having only the unlimited voice call and iflix access. I am
- Not allowed to replace a better quality wifi router
- No free DECT phone.
However, the current contract will still need to revise and re-bond for 24 months.

It then immediately popped up in my mind, I feel like again Maxis is shamelessly to discriminate and treat the existing customer unfairly. Maxis is so cunning to practice a double standard for 2 group of users that having similar services.
- The existing end user is not being notified for the upgrade.  There is no received of promotion notification, letter, SMS and email to inform the existing end user for the upgrade. Base on each existing end user self awareness to request for the upgrade.  If the end user did not aware of this upgrade he/she will have to continue paying more (RM139) with less services (10Mbps speed only) and without having the new hardware product benefits until the end of contract period.
- However, if the existing customer does go for the upgrade, he/she will be treated unfairly versus to the new contract signing user. His/Her upgrade is ONLY entitled for services upgrade, new hardware product benefits are not entitled.
- I then questioned Maxis CS, since the existing customer is ONLY allowed for the services upgrade, then why must to renew the existing contract to another 24 months, indeed Maxis should continue execute the remaining months. I then reemphasized if you are insisted to bond the contract for another 24 months then as a customer we should also entitle the new hardware benefits such as the wifi router and DECT phone. The CS replied “NO” it is only for new contract customer. For the existing customer the only way to entitle the hardware is to terminate the current contract with paying the RM500 penalty and then resigning a new contract. Then I answered to the Maxis CS as I had already paid for a year (RM139 x 12) is more than enough to cover the RM500 and don’t forget you are going to renew the contract again for another 24 months. You know what is the Maxis CS reply? This is our T&C during you signing up the contract…….to me this way of arrogant answering seem like they are licensing gangster to operate the business in Malaysia.
- I then continue question the Maxis CS, since Maxis is offering the exact same services to new and existing customer, why the existing customer is being treated so unfairly? The CS is speechless and can’t answer me directly. After that, the CS just redirected me to approach the marketing team and suggested me to write email to Maxis.

From the above incident, I can conclude that Maxis such a big corporation, the CS is so unwell trained and acted unprofessionally, also Maxis marketing strategy has no business etiquette that treating the existing customer no value to them, therefore all of us are being treated unfairly versus to the new customer.

Gonna bound with another 24mth if u upgrade to 30mbps. And u might not get the desire speed u want or worse. Less than ur current speed or even stimix if u use direct dl frequently might be ur next encounter. More headache on fixing stuffs and finding alternate solutions. The speed throttle that u hardly notice on 10mbps suddenly become obvious after u upgrade. Online streaming on youtube is undoubtfully marvelous. If u 100% youtube. Go ahead. And trust me. The maxis cs wont do anything cos on paper a.k.a speedtest show excellent result. And i got 22month to go on with this.

Kenot be
Even 5ghz coverage quite low compare to 2.8ghz but if standing nxt to router should get full bar
I stand 3mtr frm router still can get full bar
Del/forget wifi ssid
Re-add again

It's normal with this maxis router 🤦🏻‍♂️. Gets worse if the router has not been physically restarted after 20hours or so.
Changing the router will definitely fix the dropping issue.

Dropping issue is suddenly disconnected & reconnected correct? Mine was like that. A few seconds, but very obvious when live streaming or gaming

i received change router call from maxis too, i am using AC1200 now . 

My latest firmware is

Firmware Version:v1.0_181217

Hardware Version:Archer C5v v1 00000000

I'm still on testing and monitor hope can really fix the wifi bugs.

Is your Maxis still in contract? Basically the new procedure now is as follows.
Go and register unifi. During registration let them know you are transferring from Maxis.
Get the transfer ID from TM, and then go to Maxis center to give them the transfer ID, informing them you are switching to Unifi. Then wait for maximum 10 working days for the transfer. It is like MNP process. Once Maxis release your line then Unifi will arrange installation.
This is a new process starting April this year, and it goes the same way if you switch from Unifi to Maxis.