Any Maxis Home Fibre user here experienced upgrading from the 10Mbps to a higher speed package?

Did mine at KL Sentral about a week ago, and they informed me two days back that it has been registered in the system, but the 'provisioning team' has not updated the system. Got a call from Maxis to inform that the provisioning has been done yesterday, but after multiple restarts of the modem and router (modem power cycle), speed test still shows 10Mbps download speed.

Anyone with similar experience? Is the upgrade just a few clicks on Maxis's end? Do they need to send anyone or their Unifi partner to come and adjust anything on site?

Thanks in advance.