Really annoyed by Maxis call centre today, every time I call up to make a complaint for no internet, they ask me all
the light on the modem and thompson wifi. The call center kids said they want to make a report.

What the hell they need to ask stupid question like this ??

They think I disconnect the wire and then make prank call to Maxis for fun. So idiotic these Maxis fool...

Tomorrow I return all my Thomson gateway and cancel my Maxis home fibre for good..

Everyone one just do their limited workscope and consumer who willing to pay got shit from idiots.

I can of course give lots of reason not to work, public holiday, I do not know, other people ask me not to do it,
etc.etc.etc. I wonder how much Maxis paid these idiot call centre staff. More than RM3000 for sure.

what I can see is that the Maxis management find out that the best way to earn money is to refuse service in
an indirect way like asking so much details for an on site check that the Maxis user either give up and forget
their maxis home fibre than to try very hard to get these service poeple to come.

Maxis profit and still maintain high class status... consumer x service. They do their commercials too when you
call up 2 minutes of their bullshit before you get connected via telephone.

The Maxis Management must be thinking that the more rubbish they record in the phone and play back to the
consumer, the more consumer will buy or upgrade maxis rubbish...

No point using Maxis because there is no internet for 1 weeks...No Way I paid for internet I cannot enjoy !

This post has been edited by fred131: Jan 26 2016, 09:46 PM

Do you think I need your advice ?, My house got Unifi, Maxis and Yes 4G.
So far the Maxis callcentre is the most idiotic moron...!! Hope you tell your Maxis friend this !

Unifi recently send people to change the power adapter but Maxis ? nothing, Ask them to change the 3 year old
Thompson wireless hub they refuse as if it is mean to last forever, these Maxis moron are really one of a kind.

This post has been edited by fred131: Jan 26 2016, 09:26 PM

This TM also cannot understand why they must have 1 hub to 1 house for Maxis and Unifi to share.
If the hub and terminal have problem, maxis blame unifi and unifi blame maxis or maxis technical people has
to wait for Unifi technician to come to solve the problem..But not all house are able to install the hub in the centra
location ! so reception would be slower in some corners etc.

So Maxis contractor just connect their PC to the Thompson wireless hub and let you see the speed is up to par then
after that you complaint about poor reception that is your business..!

This post has been edited by fred131: Jan 26 2016, 09:29 PM