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 The Official Maxis FTTH Thread | v5, Maxis Home Fibre Internet, from RM89

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ati radeon
post Feb 15 2015, 04:04 PM

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Guys, i am a subscriber of maxis fiber at taman sri sinar segambut.
My fiber connection is down since friday night, 13/2 around 9pm until now!!

Made a few calls to support and they logged the case, no news or improvement till today. any of you experience the network down in your area?

If it is not network problem, could it be the TMnet modem itself?
the POWER, and LAN are both blinking. DSL is totally off. VOIP in red blinking as well.

Can we just report to Tmnet instead to get a replacement modem rather than wait and wait?
ati radeon
post Feb 18 2015, 01:38 PM

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QUOTE(Mr Gray @ Feb 17 2015, 03:42 PM)
Stupid maxis. Worst service ever. My internet was down since monday last week. And today the TM and maxis technicians were supposed to come to my place at 2pm. I waited from 2pm to 3pm and only maxis technician came. The TM guy didn't turn up at all. What the hell.  vmad.gif  vmad.gif  vmad.gif  vmad.gif

This is the peril of choosing Maxis Fibre over Unifi. When times are good, no problem. But when there's problem, susah!

I don't even understand why both Maxis and TM technicians need to be there. The Maxis guy was totally useless I tell you. Yes, it's true that Maxis rides on TM infrastructure, but can't they fix things on themselves? Instead of fully dependent on TM.

rclxub.gif  rclxub.gif
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Where are you staying? I called them for 3 days continuously, finally say next Monday 23rd will come which means I am 10 days without connection. Will definitely ask them to prorate the bill.
ati radeon
post Feb 20 2015, 12:23 AM

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From: kuala lumpur
QUOTE(Mr Gray @ Feb 18 2015, 11:40 PM)
Taman Desa. You got the same problem?
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Ah, old Klang Road area Taman desa?

Mine is Taman Sri Sinar, segambut.
ati radeon
post Sep 24 2015, 01:26 AM

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hi friends,

i changed the dialing to hg655a and connect my custom router in dynamic mode.

as for the thomson tg784, there is no settings even in admin mode to change WAN type. it is always fixed as PPPOE.
the voip works, just wondering if i can change that too and make it online.





This post has been edited by ati radeon: Sep 24 2015, 10:07 AM
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