So my router (wifi modem) from maxis died early this week and I decided to check the warranty on it from maxis' website and this is what was written there:

Maxis Home Fibre


Since I thought the warranty is only for a year and I've had it for around 5 years already so maybe I could check what's wrong with it myself, I opened the router since if it's something minor like a loose contact I could easily fix it without paying RM250 for a new one. I decided to call maxis for a replacement router after that.

2 days later, the replacement guy came and saw that I have opened up my router and told me that warranty won't be able to cover it anymore. He told me the router has a lifetime warranty and I was shocked because if I knew there was a lifetime warranty, I wouldn't have done it.

Should I call maxis and insist that I was mislead by the website and have the replacement fee waived or will it be pointless?


TLDR: router broke, website says 1 year warranty only, mine's way over warranty so I opened up the router, replacement guy told me there's lifetime warranty on router later.

What I was more uncomfortable with was the replacement guy had to take a picture of me and the router before he can replace the router. What kind of ridiculous s***ty protocol is that? I don't blame him if that's what maxis asked him to do but seriously it's stupid and creepy.

This post has been edited by TenSou: Mar 11 2016, 03:13 PM

Is maxis blocking twitch streams? I couldn't load any twitch streams for the past 30 minutes but the website loads just fine. It worked fine when I turned on my vpn.