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 The Official Maxis FTTH Thread | v5, Maxis Home Fibre Internet, from RM89

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64bit
post Apr 22 2020, 03:33 PM

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Not able to access twitter, all microsoft websites.

According to Maxis web chat:

Thank you for waiting, im sorry upon checking there's an issue ongoing where unable to connect to twitter, webex and few more apps under fibre connection, our technical team are currently working on it, will notify once the issue resolve ya. Please accept our sincere apologies
64bit
post Apr 22 2020, 08:34 PM

Getting Started
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Junior Member
115 posts

Joined: Oct 2006


Retested still not able to open microsoft.com and twitter.com on Maxis Fibre

Switched to my phone Celcom hotspot able to open.

Mine should be TM backbone as previously using unifi and switched to Maxis about a year ago.
64bit
post May 19 2025, 09:33 PM

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Junior Member
115 posts

Joined: Oct 2006


New user transferred from Digi Fibre 50Mbps RM85 (not including tax) to Maxis Fibre 100Mbps RM89 (3 months free + 2 months cash rebate) sharing my transfer experience.

2 May: Submitted transfer request via 3rd party agent.
5 May: Digi counter offer RM45 to remain with same package and 1 year contract. Rejected their offer.
9 May: Maxis called for installation appointment.
17 May: Maxis configured with tp-link EX230v router and reuse ZTE fibre modem. Reconfigured replacing their router with my existing Deco X50.

This post has been edited by 64bit: May 19 2025, 09:37 PM
64bit
post May 20 2025, 01:41 PM

Getting Started
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Junior Member
115 posts

Joined: Oct 2006


Yes, the offer is indeed tempting, rejected as agent will charge 150 processing fee if I stay with Digi.

We are also not pleased with no free upgrade of 50Mbps when almost everyone is at least 100Mbps.

Besides that Digi fibre customer service is bad. I once reported no internet to Digi, the issue is fixed a couple of days later. However another few days later Digi contacted me to get more details on the issue to troubleshoot the reported issue. This shows Digi took very long time to attend to my report and they do not even know the problem is fixed by other party.

This post has been edited by 64bit: May 20 2025, 03:22 PM

 

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