Here are a couple of my emails to them recently. The first one sent in November 2014: -

Dear U Mobile,

My name is Xxxxxx, and my U Mobile Account No. is 000000000.

In August this year, I ported to another network from U Mobile after the expiration of my contract. After porting over, I received my last bill of RM 57.50, however I have a deposit of RM 300.00 with U Mobile placed for International Roaming Services. After receiving my bill, I visited your outlet in 1 Utama and asked if I could use the deposit to offset the outstanding amount and the balance be refunded to me by means of cheque. Your customer service officer confirmed that this was possible and that he would put up the request in your system and I would not need to do anything on my part but wait for my refund cheque.

3 months later in October, I have yet to receive my refund and instead, I received a call from a collection company calling on your behalf, demanding my outstanding payment of RM57.50. I called your customer service and raised a case no. 000 on October 15th.I also posted my feedback on your Facebook page and received a message saying that you would look into the matter and I was provided a new case number which is 000. Thereafter I received no further feedback from your side. However, the collection company continued to call me to chase for the outstanding, prompting me to raise another enquiry on your Facebook page on October 27th, and thereafter I received a call from your side saying that you have cleared my outstanding and I will receive a cheque for my refund on the first week of November. I also received the same message from your Facebook page. I said I was no hurry for the refund, but would appreciate if the collection agent would stop calling me. I have yet to receive anything.

On November 14th, I inquired again at your Facebook page and this time receive a message that you have yet to receive any feedback from your accounts department up until now.

Then today, 21st November 2014, another one of your collection agent namely PASADANA SDN BHD called me to ask me to clear my outstanding. To make matters worse is that his company also had the nerve to contact my wife (whom I listed as an emergency contact) to demand the same. All this harrasment for RM 57.50. Bear in mind I did not employ anyone to harass you for the RM 242.50 owed to me. I have been very patient thus far, but when you start calling my wife, then I will not keep quiet anymore.

My Facebook chat conversation with your agent is attached for your reference.

I will be traveling overseas for work next week and I hope you will resolve this matter by the time I return on 1st December 2014. If I hear of your agent harassing my wife again I will seek legal advice to put an end to this nonsense.

Thank you.