Hi all,

I have to open new topic about piano repairing since the existing ones were old (didn't think the thread still active).

I have a digital piano (celviano) which we bought about 2 years back. I think the tuning is still fine, it's just a few keys had been pressed down permanently so I'm unable to play fine tunes.

Went to several instrument shops and some offer the service, but since they outsource it to a 3rd party, the arrangement of visits were handled poorly and some didn't even turned up. Seems like they don't really keen to send me help. Maybe they want me to buy a new one instead?

Does anyone how anybody who can repair? I think the problem was the support rubber of the keys (of sort) being bad off of something. Plan to change the whole rubber so I will be left of with this petty matters.

Help?

Wow, only two years the keyboard kong? You play "Rocking like a Hurricane" everyday?

My Yamah DGX-630 still rock steady, 3 years+ ....maybe not used as much.

I'm an amateur, used to play almost everyday coz i can't wait to play like a pro hahahh would that be causing the problem? Haven't play for like 3 months now I feel so empty cewahh

just curious, but have you even tried asking casio to repair it?

Yeah I have. They just politely pushed me away, suggesting me to go back to the shop who sold it

that's pretty pathetic of casio.
try sending an email to casio japan, maybe they can pressure the useless ones here to do something.

casio and yamaha, who has better customer service?

Thanks for the tips. I'll see what I can do

Instead of talking to low level grunts, did you talk to higher up level managers? If still the same, then try writing in to their directors first before going to Casio Japan....after all the local casio could be just a solr distributor and Casio Japan probably dont have muh say.

But honestly, for same price range...I feel Yamaha has better quality..

This post has been edited by Matrix: Feb 5 2015, 11:18 AM

Yeah I guess it's just the matter of the dealer

sorry to bump old topic, but i'm looking to purchase 2nd hand casio. so would like to ask your advise on refurbishment/repair. how did you go about fixing your unit in the end?

thanks