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 Guide to Tenancy (updated 26/5/2019), Tenancy

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TSaurora97
post Jan 20 2015, 01:48 PM, updated 7y ago

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Section A: Introduction:

1. I did a quick summary of points that might be helpful to everyone. Basically, the guide touches more on prospecting and documentation. The only area that I do not have coverage is seizure and sale by landlord.

2. Objective:
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3. Know you pressure points:-

(a) Tenant:
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(b) Landlord:
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4. Rule of Thumb

(a) As much as possible, where a representation is made to you or if you have a complaint it should be documented and confirmed in writing.

(i) What is a representation?
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(ii) What is a complaint?
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Section B: Disclaimer:

(a) The contents of this thread are meant for discussion purposes and should not be interpreted as legal advice. If you need legal advice please seek the assistance of an advocate and solicitor.

(b) The contents of this thread only apply in Peninsula Malaysia only and EXCLUDES SABAH AND SARAWAK. Some principles may still apply but you will need to be selective in usage.

Section C: Prospecting Phase

1. What to bring?
1.1 Camera or smartphone with camera
- take a picture of location, overall layout, fixture and fittings and defects.

1.2 Pen and notepad.
- you might need to sketch the premises.

1.3 Checklist
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2. What to ask?
2.1 Basic Questions
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2.2 Moving-in
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2.3 Moving-out
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2.4 Obligations
2.4.1 If there’s a defect who is responsible for the repairs?
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Section D: Documentation Phase

1. Intro:
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1.2 What you need?
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1.2.2 Checklist
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2. Sample Clauses and Thier Use:
2.1 Landlord's obligations:

(a) Where the Landlord disposes of his property, you may not want the prospective Landlord to issue you an eviction notice simply because he feels that the tenancy agreement does not apply to him or your previous Landlord did not novate the tenancy agreement in favour of the prospective Landlord.

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(b) When the roof leaks you will know who to look for:

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© There are those obligations to local government or municipal in which the landlord is liable for. you know it crosses a boundary when the landlord ask you to pay for his income tax as well.

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Section E: FAQ

1. This is probably the most burning question of all. Can a tenancy be more than 3 years?

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2. My Landlord became bankrupt or the property i am renting has been acquired by a 3rd party who has indicated that the tenancy does not bind him!

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3. Stamp duty doesn't cost millions (unless of course your rental is in the millions!). I don't answer questions as to WHAT IF i don't stamp my document, that's at your own risk.

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4. Rental Income (added: 26/5/2019)

Source-Rental Income Discussion

If you intend to pay tax on rental income:

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This post has been edited by aurora97: May 26 2019, 06:39 PM
TSaurora97
post Jan 20 2015, 01:49 PM

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ANNEX A - Sample Tenancy Agreement

Disclaimer:

This Annex A deals with sample tenancy agreement. I have been holding back this part of the guide for a very long time. This will enable me to drill into more intricate workings of the tenancy agreement and better understand feedback from the forumners at large. All said, this thread is intended for educational, research and discussion purposes and no further.

I would want to forewarn that anyone who uses this tenancy agreement does so in their own risk. I have extracted this tenancy agreement from public sources and I may not have fact checked or verified the accuracy, correctness or completeness of the tenancy agreement. If you choose to rely on it, you should either carry out your own research or seek professional advice.

Presentation Style:

Basically what I will do is, every day I will post a particular clause and provide an explanation (based on my limited understanding and interpretation) of the usage and deployment of that Clause. I will post until each and every Clause contained in my sample tenancy agreement has been posted in this thread. Feel free to contribute your version and I will include it in this discussion as well.

Content:

Added: 10/12/15
Section 1: Introduction
Explanation: This section is used to introduce the parties to the agreement.
Sample:

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Added: 11/12/15
Section 2: Pre-ambles
Explanation: in essence this is a summary or an overview of the entire agreement.

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Added: 14/12/15
Section 3: Tenancy
Explanation: This clause outlines the tenancy period, the tenancy start date to end date, the rental due and the frequency of payment.

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Added: 16/12/15
Section 4: Deposit
Explanation: This clause deals with deposits. More specifically, (a) how much deposit is payable; (b) the purpose in which the deposit may be used (normally to ensure performance of the tenancy or payment of utilities by tenant); and lastly when will deposits be refunded.

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Added: 17/12/15
Section 5: Tenant’s Covenants
Explanation:

The word “Covenant” is an archaic term that simply means a “promise”. It can be a promise not to do something or to do something. Other variants include “Obligations”, “Duties”, “Responsibilities”, “Undertakings” etc…

In this section, there are quite a number of “promises” made by the tenant to the landlord. In this regard, I will provide an explanation “clause by clause”.

3.1.1 explanation: the crux of the entire arrangement is to secure rent from the tenant. You will pay the amount stipulated in item 7 of the Schedule, the first rental will be paid within reasonable time and the subsequent rental will be paid by the 7th day of the following month.

3.1.2 explanation: utilities generally are paid by tenant.

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This post has been edited by aurora97: Dec 17 2015, 10:51 AM
TSaurora97
post Jan 20 2015, 01:49 PM

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Annex B - Cases

Issues Faced by Landlord

TS: BlaBlaBoy
Background:
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Sos Chili: Bad Tenant Refused To Move Out

TS: lsjlee81
Background:
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Sos Chili: Rent out apartment with fully furnish enquiries, If electrical item spoil


TS: ahlin
Background:
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Sos Chili: House Renting, Tenancy agreement.


TS:skin_10
Background:
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Sos chili: [WTA]Tenancy Agreement, Can put name other than landlord?.


TS:jasonhor
Background:
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Sos chili: Tenant not paying anything.



TS:jpurple_rain2011
Background:
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Sos Chili: Tenant Not Paying Rent

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Issues Faced by Tenants

TS: Kent_lau7
Background:
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Sos Chili: Costly Mistake Made While Rending Shoplot

TS:cutepet
Background:

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Sos Chili: Help! Suspicious potential tenant .... Thief?, Thief?!

This post has been edited by aurora97: May 26 2019, 06:48 PM
lonely143
post Jul 8 2015, 08:41 PM

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Dear Sifus,

I found the tenancy agreement calculator here
http://1-million-dollar-blog.com/calculato...uty-calculator/

My tenancy agreement start on 1st June 2015, however I only will sent the stamping in mid July due to some problem, anyone know how to calculate the penalty? Here some info I get from website but not sure how to calculate it

Penalty
An instrument may be stamped within 30 days of its execution if executed within Malaysia or within 30 days after it has been first received in Malaysia if it has been executed outside Malaysia.

If it is not stamped within the period stipulated, a penalty of

RM25.00 or 5% of the deficient duty, whichever is the greater, if stamped within 3 months after the time for stamping;
RM50.00 or 10% of the deficient duty, whichever is the greater, if stamped after 3 months but not later than 6 months after the time for stamping;
RM100.00 or 20% of the deficient duty, whichever is the greater, if stamped after 6 months from the time for stamping;

My Rental - RM 2000 per month
Term - 2 years
Total - RM 24000
Total Stamp Duty is about RM194

My assumption is RM2000 x 5% so the penalty is RM3.33 per day?


TSaurora97
post Jul 9 2015, 09:49 AM

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QUOTE(lonely143 @ Jul 8 2015, 08:41 PM)
Dear Sifus,

I found the tenancy agreement calculator here
http://1-million-dollar-blog.com/calculato...uty-calculator/

My tenancy agreement start on 1st June 2015, however I only will sent the stamping in mid July due to some problem, anyone know how to calculate the penalty? Here some info I get from website but not sure how to calculate it

Penalty
An instrument may be stamped within 30 days of its execution if executed within Malaysia or within 30 days after it has been first received in Malaysia if it has been executed outside Malaysia.

If it is not stamped within the period stipulated, a penalty of

RM25.00 or 5% of the deficient duty, whichever is the greater, if stamped within 3 months after the time for stamping;
RM50.00 or 10% of the deficient duty, whichever is the greater, if stamped after 3 months but not later than 6 months after the time for stamping;
RM100.00 or 20% of the deficient duty, whichever is the greater, if stamped after 6 months from the time for stamping;

My Rental - RM 2000 per month
Term - 2 years
Total - RM 24000
Total Stamp Duty is about RM194

My assumption is RM2000 x 5% so the penalty is RM3.33 per day?
*
That’s going to be very expensive and you wonder why people always drag on stamping (and some literally don’t pay!... LOL)

I think this will be a better illustration

Assuming:
Signed = 1 Jan
Stamp duty payable is = RM 200

1Jan to 31Jan = stamp within this time, no penalty
1Feb 31 May = add Rm 25.00 or RM 10 (Rm 200 x 5%), whichever is higher. So it is RM 200 + 25 = RM 225
1 Jun to 30 Aug = add Rm 50.00 or RM 20 (RM 200 x 10%), whichever is higher. So it is RM 200 + 50 = Rm 250
1 Sep onwards = add RM 100 or RM 40 (RM 200 x 20%), whichever is higher. So it is RM 200 + 100 = Rm 300 (MAX stamp duty payable)

zeb kew
post Dec 6 2015, 08:13 PM

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QUOTE(aurora97 @ Jan 20 2015, 01:48 PM)
3. Stamp duty doesn't cost millions (unless of course your rental is in the millions!). I don't answer questions as to WHAT IF i don't stamp my document, that's at your own risk.

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*

Well ... let me try to answer that.

The tenancy contract needs to be signed. Otherwise, it is not enforceable. You cannot use it to sue the other party for non-compliance.

So what happens if at the end of the tenancy, you decided to get it signed, nearly 3 years late? Well, you pay the penalty and get it stamped, and then it is no longer not enforceable because it wasn't stamped. Because it would be stamped. The stamping office wouldn't refuse to stamp it because it's so late. They'll just apply the penalty.

Why then, doesn't everybody simply don't stamp the tenancy, and only do it after there's a problem? The penalty is only 20% after all. Chances of a problem are usually pretty low. Few tenancy disputes actually end up in court. If you can stamp it at anytime before you have to bring the document to court, at the cost of only 20% penalty, why doesn't everybody just do this, and deprive the tax office of their revenue?

Usually, it is the tenant who pays the stamp duty. All of it. The landlord will naturally insists that the law be followed and the tenancy agreement be stamped. It costs him nothing. And if he waits till he needs it stamped because he wants to bring a court action, then it would be HIM who has to pay the stamp duty and penalty. It would be difficult for the tenant to refuse, and tell the landlord that he would like to break the law, at the start of their relationship.


BTW: TS, good job. Very helpful guide. I'm bookmarking this. thumbup.gif thumbup.gif thumbup.gif

This post has been edited by zeb kew: Dec 6 2015, 08:14 PM
TSaurora97
post Dec 7 2015, 10:52 AM

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QUOTE(zeb kew @ Dec 6 2015, 08:13 PM)
Well ... let me try to answer that.

The tenancy contract needs to be signed. Otherwise, it is not enforceable. You cannot use it to sue the other party for non-compliance.

So what happens if at the end of the tenancy, you decided to get it signed, nearly 3 years late? Well, you pay the penalty and get it stamped, and then it is no longer not enforceable because it wasn't stamped. Because it would be stamped. The stamping office wouldn't refuse to stamp it because it's so late. They'll just apply the penalty.

Why then, doesn't everybody simply don't stamp the tenancy, and only do it after there's a problem? The penalty is only 20% after all. Chances of a problem are usually pretty low. Few tenancy disputes actually end up in court. If you can stamp it at anytime before you have to bring the document to court, at the cost of only 20% penalty, why doesn't everybody just do this, and deprive the tax office of their revenue?

Usually, it is the tenant who pays the stamp duty. All of it. The landlord will naturally insists that the law be followed and the tenancy agreement be stamped. It costs him nothing. And if he waits till he needs it stamped because he wants to bring a court action, then it would be HIM who has to pay the stamp duty and penalty. It would be difficult for the tenant to refuse, and tell the landlord that he would like to break the law, at the start of their relationship.
BTW: TS, good job. Very helpful guide. I'm bookmarking this.  thumbup.gif  thumbup.gif  thumbup.gif
*
Well ... let me try to answer that.

The tenancy contract needs to be signed. Otherwise, it is not enforceable. You cannot use it to sue the other party for non-compliance.

Slight correction.

The ability to “admit” a document into court is defeated by virtue of a person who fails to stamp a document, this in turn causes a technicality that defeats enforceability.

Say for example, your landlord is in breach of the tenancy agreement. You as tenant intend to sue the landlord. However, the court won’t allow you to admit the tenancy agreement as evidence. The question therefore, since the tenancy agreement has been barred from being referred to, how are you able to cite the provisions in which the landlord is in breach of?

So what happens if at the end of the tenancy, you decided to get it signed, nearly 3 years late? Well, you pay the penalty and get it stamped, and then it is no longer not enforceable because it wasn't stamped. Because it would be stamped. The stamping office wouldn't refuse to stamp it because it's so late. They'll just apply the penalty.

Why then, doesn't everybody simply don't stamp the tenancy, and only do it after there's a problem? The penalty is only 20% after all. Chances of a problem are usually pretty low. Few tenancy disputes actually end up in court. If you can stamp it at anytime before you have to bring the document to court, at the cost of only 20% penalty, why doesn't everybody just do this, and deprive the tax office of their revenue?

Usually, it is the tenant who pays the stamp duty. All of it. The landlord will naturally insists that the law be followed and the tenancy agreement be stamped. It costs him nothing. And if he waits till he needs it stamped because he wants to bring a court action, then it would be HIM who has to pay the stamp duty and penalty. It would be difficult for the tenant to refuse, and tell the landlord that he would like to break the law, at the start of their relationship.


I reserve my comments on this.

I think most of us have our own answers to this question. Nevertheless, I would encourage parties to stamp their agreements.

Reason why I “encourage” parties to stamp is because of the recent proposed amendments to the stamp act. The new proposed amendments may entail heftier fines and imprisonment.

zeb kew
post Dec 7 2015, 11:39 AM

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QUOTE(aurora97 @ Dec 7 2015, 10:52 AM)
I think most of us have our own answers to this question. Nevertheless, I would encourage parties to stamp their agreements.

Reason why I “encourage” parties to stamp is because of the recent proposed amendments to the stamp act. The new proposed amendments may entail heftier fines and imprisonment.
*

I haven't seen any actual surveys, but my feeling is, many more residential tenancies are not stamped compared to commercials properties. I have seen many tenancies that were not stamped.

I've read again what I posted, and it may sound like I was encouraging people to not stamp their tenancies. I should disclose one thing. It is all just conjecture. I have never done this myself, whichever side of the tenancy I had been on. This is because the stamp duty is very small, when compared to the monthly rental and deposits. THAT should be an indicator of my recommendation on whether you should get your tenancies stamped. smile.gif

One thing to point out is that if anyone already have a tenancy that wasn't stamped, and they are already a year past the start of the tenancy, that tenancy agreement is not simply rubbish and useless. Do not throw it away. You can still get it stamped, and at that point, the technical defect has been rectified.
TSaurora97
post Dec 10 2015, 03:56 PM

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QUOTE(zeb kew @ Dec 7 2015, 11:39 AM)
I haven't seen any actual surveys, but my feeling is, many more residential tenancies are not stamped compared to commercials properties. I have seen many tenancies that were not stamped.

I've read again what I posted, and it may sound like I was encouraging people to not stamp their tenancies. I should disclose one thing. It is all just conjecture. I have never done this myself, whichever side of the tenancy I had been on. This is because the stamp duty is very small, when compared to the monthly rental and deposits. THAT should be an indicator of my recommendation on whether you should get your tenancies stamped. smile.gif

One thing to point out is that if anyone already have a tenancy that wasn't stamped, and they are already a year past the start of the tenancy, that tenancy agreement is not simply rubbish and useless. Do not throw it away. You can still get it stamped, and at that point, the technical defect has been rectified.
*
to give you a glimpse of what is coming ..

This is what i heard. Reference or source may still be in inception stage or complete inaccurate.

Sections 3A, 4A, 9, 60 – 74


Previously
Penalty – RM 200 to RM 5,000 fine.

Proposed
Penalty – RM 1,000 to RM 10,000 fine or 3 years imprisonment.

Section 47A, deals with penalties for late stamping

Previously
Within 3 months – RM 25 or 5%
More than 3 months less than 6 months – RM 50 or 10%
More than 6 months – RM 100 or 20%

Now
Within 90 days – RM 25
More than 90days but less than 180 days – RM 50 or x2 times
More than 180 days – RM 100 or x4 times

zeb kew
post Dec 10 2015, 04:43 PM

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What is Sections 3A, 4A, 9, 60 – 74? Which act is this. That jail term is going to be a nice surprise. smile.gif
TSaurora97
post Dec 10 2015, 05:01 PM

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QUOTE(zeb kew @ Dec 10 2015, 04:43 PM)
What is Sections 3A, 4A, 9, 60 – 74? Which act is this. That jail term is going to be a nice surprise. smile.gif
*
Ya a lot of people jump at the thought of being imprisoned. After people got wind of the proposed amendments, some people rushed to get documents stamped hahaha... doh.gif

p/s:- Stamp Act 1949
edyek
post Dec 15 2015, 08:54 AM

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Where is the LIKE button when we need it?
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TSaurora97
post Dec 16 2015, 06:01 PM

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QUOTE(edyek @ Dec 15 2015, 08:54 AM)
Where is the LIKE button when we need it?
Attached Image
*
rclxms.gif

On a side note...

Couple of tricks I observed over the years looking at tenancies:-

(a) Number 1 Rule:
Rental always go up. You can delay it or maintain it (example economy bad or by agreement etc..).

(b) Rental Free Period?
Unless it’s in a ready to move in and stay condition, I suggest talking to the landlord for a rent free period. This will lower your cost of renovation. Besides, you can argue that you have now “upgraded” or “add value” to the Landlord’s premises. So it’s a trade-off…

If it’s possible before renovation works are carried out, get the Landlord’s consent in writing (a) for the proposed renovation; and (b) as to reinstatement works that need to be carried out.

© Reinstatement

This is one of Landlord’s weapon to deter would be tenant’s to exit from their tenancy. Some landlord’s may insist tenant’s to revert the premises to its original condition. Hence, I emphasize that you do a joint inspection and also take photograph of the premises that you intend to occupy. Also, in you agreement you should insist that if the tenancy is to be reinstated to original condition, you should argue that:-

(i) fair wear and tear should be excepted; and
(ii)make provision for replacement of equivalent especially materials that are no longer readily available in the market.

I stress on item (ii) because some landlord interpret it literally and force their landlord to locate materials that were made 20 years ago, failing which you are required to replace it with something more expensive (example from Wood to Bronze!)

© If you plan to rent for the long haul, I suggest going for longer tenure with option to renew upon expiration.

Pro:-
Save on stamp duty and protect arbitrary increment of rental by landlord.

Con:-
If you pre-maturely terminate, you will get slapped with the entire unexpired duration of the tenancy and reinstatement cost. Which can BE A LOT.

Example:-
Normally you will find in tenancy agreements, upon expiration of the tenancy, the landlord may raise the rental by 15% (or at market value) of the previous rental paid.

For a year to year tenancy. Assuming Rental in previous year (1st year tenancy) is RM 1,000 per month and the landlord insist on 15% increment for 2nd year tenancy. Hence, your 2nd year tenancy monthly rental will be RM 1,150. Thereafter, your third year rental will be RM 1322.50 and fourth year rental will be RM 1520.875.

For 2nd, 3rd and 4th year, rental + increment on a 3 year compounded basis would be equivalent to almost 45%. That is excluding stamp duty payable.

Whereas for a 3 year tenancy, you pay a flat RM 1,150 for 2nd, 3rd and 4th .

JnkTfk
post Dec 16 2015, 06:16 PM

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Hi TS

I would like to ask a question.

Me and some of my friends rented a condo through an agent. The agent provided us free common utilities and they will provide 5mb unifi but they will install meters for aircon usage. We are fine with that but the problem is that now after we move in, the people working with the agent and their so called maintenance officer kept coming in to our house without prior knowledge and even go so far as entering our rooms.

When I asked to the office on why they entered, nobody even knows who is the one assigned but I knew that the person if from the agent.

So is this right or I have the rights to complain or something as I am still young and don't understand things like this.

And also we would like to upgrade the internet to 50mb and they forced us to pay Rm 1000 for their admin fees.
zeb kew
post Dec 17 2015, 09:29 AM

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QUOTE(JnkTfk @ Dec 16 2015, 06:16 PM)
Hi TS

I would like to ask a question.

Me and some of my friends rented a condo through an agent. The agent provided us  free common utilities and they will provide 5mb unifi but they will install meters for aircon usage. We are fine with that but the problem is that now after we move in, the people working with the agent and their so called maintenance officer kept coming in to our house without prior knowledge and even go so far as entering our rooms.

When I asked to the office on why they entered, nobody even knows who is the one assigned but I knew that the person if from the agent.

So is this right or I have the rights to complain or something as I am still young and don't understand things like this.

And also we would like to upgrade the internet to 50mb and they forced us to pay Rm 1000 for their admin fees.
*
Yes. The police. People are breaking into your home. Change the locks.

How did you know they are entering your rooms if you were not there? How do you know they were sent by the agent? I presume you're not there because you said they're entering without your knowledge. If they knocked on the door and you let them in, well ... you gave permission. Next time, ask them why before letting them come in.
TSaurora97
post Dec 17 2015, 09:32 AM

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QUOTE(JnkTfk @ Dec 16 2015, 06:16 PM)
Hi TS

I would like to ask a question.

Me and some of my friends rented a condo through an agent. The agent provided us  free common utilities and they will provide 5mb unifi but they will install meters for aircon usage. We are fine with that but the problem is that now after we move in, the people working with the agent and their so called maintenance officer kept coming in to our house without prior knowledge and even go so far as entering our rooms.

When I asked to the office on why they entered, nobody even knows who is the one assigned but I knew that the person if from the agent.

So is this right or I have the rights to complain or something as I am still young and don't understand things like this.

And also we would like to upgrade the internet to 50mb and they forced us to pay Rm 1000 for their admin fees.
*
Me and some of my friends rented a condo through an agent. The agent provided us free common utilities and they will provide 5mb unifi but they will install meters for aircon usage. We are fine with that but the problem is that now after we move in, the people working with the agent and their so called maintenance officer kept coming in to our house without prior knowledge and even go so far as entering our rooms.

What does your tenancy agreement say about the Landlord’s agent visiting the premises?

Side note:-

There are various formats in the tenancy market. Landlord may give 24 hours to 7 days’ notice to tenant before they can access the premises, in circumstances of exigency the Landlord may enter into the premises immediately.

If you have been paying rent, I don’t see why the Landlord should be disturbing your right to enjoy quiet and uninterrupted possession of your tenancy?

When I asked to the office on why they entered, nobody even knows who is the one assigned but I knew that the person if from the agent.

If you are not sure, ask the agent. Don’t assume it’s the agent’s representative.

Case in point… Had a friend staying around PWTC area, he got slashed several times after coming back from gym. Lucky fella almost died if not because a passer-by. Police caught the assailants, apparently they were his neighbours and these neighbours were live in thieves.

So is this right or I have the rights to complain or something as I am still young and don't understand things like this.

First read your tenancy agreement, try and understand it.

If you don’t post it up on forum (blackout personal details and where you live). Let forumers help you out.

And also we would like to upgrade the internet to 50mb and they forced us to pay Rm 1000 for their admin fees.

Before you scream murder, ask them for a breakdown of the cost involved.

I suspect…

50Mbps = RM 229/ per month
TM deposit = ?
Tenant utility deposit =? (normally 3 months)

aberrant80
post Dec 17 2015, 09:38 PM

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Hi TS,

I received a registered post from TNB claiming that there was "gangguan" or "mengubahpinda" (tampering) with the meter at the place I'm renting out.

The registered post was delivered to the premise, but the tenant told me he only received it recently. But the letter was dated from the start of the month - and the 14-day grace period has expired already.

The tenant pays the electricity bill on his own. But if in this case, he refuses to pay the TNB penalty for "kerugian" from the tampering, what are my options?

zeb kew
post Dec 17 2015, 10:55 PM

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QUOTE(aberrant80 @ Dec 17 2015, 09:38 PM)
Hi TS,

I received a registered post from TNB claiming that there was "gangguan" or "mengubahpinda" (tampering) with the meter at the place I'm renting out.

The registered post was delivered to the premise, but the tenant told me he only received it recently. But the letter was dated from the start of the month - and the 14-day grace period has expired already.

The tenant pays the electricity bill on his own. But if in this case, he refuses to pay the TNB penalty for "kerugian" from the tampering, what are my options?
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Is the electricity account in your name or in your tenant's name?
aberrant80
post Dec 17 2015, 11:00 PM

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QUOTE(zeb kew @ Dec 17 2015, 10:55 PM)
Is the electricity account in your name or in your tenant's name?
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My name. And I suppose that's where it gets complicated for me.

This post has been edited by aberrant80: Dec 17 2015, 11:06 PM
JnkTfk
post Dec 18 2015, 01:09 AM

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QUOTE(zeb kew @ Dec 17 2015, 09:29 AM)
Yes. The police. People are breaking into your home. Change the locks.

How did you know they are entering your rooms if you were not there? How do you know they were sent by the agent? I presume you're not there because you said they're entering without your knowledge. If they knocked on the door and you let them in, well ... you gave permission. Next time, ask them why before letting them come in.
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We have multiple cctv installed in locations throughout the inside and 1 outside at the entrance. I recognized their faces from the cctv recordings.
We are planning too to change the locks but is it alright ?
There was once where we were having lunch and they just unlocked the door, came in with checking as a reason without even removing their shoes and no knockings of any sort.

QUOTE(aurora97 @ Dec 17 2015, 09:32 AM)
Me and some of my friends rented a condo through an agent. The agent provided us free common utilities and they will provide 5mb unifi but they will install meters for aircon usage. We are fine with that but the problem is that now after we move in, the people working with the agent and their so called maintenance officer kept coming in to our house without prior knowledge and even go so far as entering our rooms.

What does your tenancy agreement say about the Landlord’s agent visiting the premises?

Side note:-

There are various formats in the tenancy market. Landlord may give 24 hours to 7 days’ notice to tenant before they can access the premises, in circumstances of exigency the Landlord may enter into the premises immediately.

If you have been paying rent, I don’t see why the Landlord should be disturbing your right to enjoy quiet and uninterrupted possession of your tenancy?

When I asked to the office on why they entered, nobody even knows who is the one assigned but I knew that the person if from the agent.

If you are not sure, ask the agent. Don’t assume it’s the agent’s representative.

Case in point… Had a friend staying around PWTC area, he got slashed several times after coming back from gym. Lucky fella almost died if not because a passer-by. Police caught the assailants, apparently they were his neighbours and these neighbours were live in thieves.

So is this right or I have the rights to complain or something as I am still young and don't understand things like this.

First read your tenancy agreement, try and understand it.

If you don’t post it up on forum (blackout personal details and where you live). Let forumers help you out.

And also we would like to upgrade the internet to 50mb and they forced us to pay Rm 1000 for their admin fees.

Before you scream murder, ask them for a breakdown of the cost involved.

I suspect…

50Mbps = RM 229/ per month
TM deposit = ?
Tenant utility deposit =? (normally 3 months)
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Hi thanks for your detailed response.
I will try to go through the agreement and maybe post it up here when i'm back.
I paid the rent for 6 months in advance and the owner decided to give us some discounts as we are still student.
I recognized the person's face through cctv recordings as we have multiple cctv installed.

This post has been edited by JnkTfk: Dec 18 2015, 01:16 AM

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