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Unifi Official TM UniFi High Speed Broadband Thread V20, ( -_・) ︻デ═一▸ Maxis & Time

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cybpsych
post Feb 26 2015, 08:15 AM

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QUOTE(EroS @ Feb 25 2015, 02:54 PM)
Just wanna know, is gst applied on unifi bill?
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definitely YES

even currently the voice usage are taxed with 6% service tax. later, all services (including Unifi/broadband) will be taxed with 6% GST.
cybpsych
post Feb 26 2015, 08:27 AM

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QUOTE(Moogle Stiltzkin @ Feb 26 2015, 08:20 AM)
do other countries gst internet connectivity ?

seems to me it's ridiculous  hmm.gif
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no need to compare others. our 6% gst already a headache sweat.gif


cybpsych
post Feb 26 2015, 12:12 PM

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QUOTE(EroS @ Feb 26 2015, 10:51 AM)
That means will be paying additional RM 10.74?

Currently I'm using 10mbps package, that means I'll be paying RM 189.74 beginning April?
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QUOTE(heizad @ Feb 26 2015, 10:59 AM)
i think the service tax should be replaced with gst..so should be no change in total amount i suppose?
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QUOTE(djhenry91 @ Feb 26 2015, 11:01 AM)
should no different since gst replace service tax
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nope, currently broadband services are not taxable smile.gif coming GST, all services (voice, broadband) will be GST-taxable.
cybpsych
post Feb 26 2015, 02:14 PM

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QUOTE(Moogle Stiltzkin @ Feb 26 2015, 02:06 PM)
i just can't believe ontop of the price gouging of a highly over priced broadband.... they are adding gst ontop of that  shocking.gif

crazy.....

so are people just going to let this go ahead ?  doh.gif
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by right, it should not be 6% on top of existing price (blindly addon 6%).

telcos need to review all their pricing structure (whole supply chain), and then only determine which components are subjected to 6% GST.

e.g. VIP5 @ RM149. example scenario, 6% GST could only be applicable to RM120 amount of the package, not blindly addon 6% on RM149.

we only will know how much of the Unifi package is subjected to GST nearing 1st April. hopefully TM will start doing public awareness and announcement soon to inform their customers. Currently, all telcos are extremely quiet to disclose their GST strategy on their pricing.

This post has been edited by cybpsych: Feb 26 2015, 02:15 PM
cybpsych
post Mar 29 2015, 10:55 AM

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Official GST Announcement from TM

GST will be charged at 6% on taxable products & services effective 1 April 2015 billing. To understand your bill please follow this link http://www.tm.com.my/gst
cybpsych
post Apr 6 2015, 05:36 PM

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QUOTE(Cloud2322 @ Apr 6 2015, 12:42 PM)
I'm currently using a 5mbps unifi line.. If I'm going to upgrade, is there any promotion? and do I need to re-new my contract or I can just continue with my current one means I can terminate anytime near future?
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if you upgrade, there's contract renew (TM called it recontract).

there's no free food biggrin.gif
cybpsych
post Apr 16 2015, 09:03 AM

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QUOTE(fkinmeng @ Apr 15 2015, 05:29 PM)
if unifi 30 is rm199, so unifi 5 should be below rm100?
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QUOTE(Xefron @ Apr 15 2015, 06:57 PM)
i don't think they will lower the current offering since that one got iptv.

the new VIP 30 and 50 do not come with IPTV by default and the upload speed is asymmetrical.
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mind you, VIP5/10/20 would be obsolete, TM will focus on higher-speed instead.
cybpsych
post Apr 22 2015, 11:34 AM

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QUOTE(tommyfai @ Apr 22 2015, 08:52 AM)
hi guys.. previously i thought TM says that our total bill is inclusive of GST and no changes of price. But why still charge 6% ?
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both bolded statements are equally correct.

1) correct, your final bill (payable) amount will be price + GST.
2) correct, no change to the subscription/voice fees (cuz GST not levied yet)

price != bill amount
cybpsych
post Apr 22 2015, 12:30 PM

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QUOTE(agewisdom @ Apr 22 2015, 11:49 AM)
Technically this is correct, but their FLYER should state that prices will INCREASE by 6% post GST. The bill gives a very misleading picture to a majority of users.
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check their newer flyer and website. per Customs' GST regulation, display price will be inclusive of GST.

bill display is the detailed breakdown between base price & GST.
cybpsych
post Apr 27 2015, 09:21 AM

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QUOTE(Boldnut @ Apr 27 2015, 08:52 AM)
It sounds like TM are trying to trick u all to get upgrade to higher tier speed. As long u upgrade, u get that -RM30 discount. Once u down grade back u lose that, which means u are more likely to stick to the upgraded package. Smart.

but I am still sticking with VIP5 even if VIP10 is only for RM5 more.
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normal la, this is to prevent fraud mah.
cybpsych
post Apr 27 2015, 10:16 AM

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QUOTE(nitehawk @ Apr 27 2015, 09:34 AM)
What is the criteria to apply for Biz5?
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https://www.tm.com.my/Home/broadband/unifi/...ionsOffice.aspx
cybpsych
post Apr 29 2015, 05:31 PM

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QUOTE(zuhaili87 @ Apr 29 2015, 04:18 PM)
Ahh i see. They're still implementing the program for the user upgradability. biggrin.gif
Yes, im asking for those whose in the available areas. nod.gif
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currently is a trial run at selected exchange areas. July would be full launch, expanding to more areas.

more info here http://www.lowyat.net/2015/04/existing-uni...age-eventually/
cybpsych
post May 14 2015, 04:59 PM

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cybpsych
post Jun 16 2015, 02:07 PM

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QUOTE(Renascence @ Jun 16 2015, 07:34 AM)
This is news to me, since when is TM Customer Service Centre (Dialling 100 from a fixed line) no longer 24 hours? I was made to punch in all those codes and double confirmations to be told to call again tomorrow. They only start operating at 8am.

Really TM?
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QUOTE
NEW OPERATING HOURS FOR TM 100

As part of our Life and Business Made Easier mantra, the operating hours for TM Customer Service Centre at 100 for product and services enquiries, order management and billing for TM Telephony, Streamyx and UniFi has been updated from 1st June 2015.

The new operating hours for TM 100 are:
​8:00 am until 10:30 pm on Monday to Friday
8:00 am until 5:30 pm on Saturday and Sunday

Our Technical Service division continues to operate as usual, 7 days a week / 24 hours daily.

​​Alternatively, customers can also email us at help@tm.com.my or reach us via Twitter at @TMConnects.

Thank you.

https://www.tm.com.my/OnlineHelp/Announceme...FOR-TM-100.aspx

cybpsych
post Jun 16 2015, 04:51 PM

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QUOTE(Renascence @ Jun 16 2015, 04:26 PM)
News to me. If I'm forced to make a Twitter account for @TMConnects (which is also not 24 hours), why force a customer to go through the motions and suffer the-louder-than-normal infomercials to be told, 'to call again tomorrow'. Granted I was making a call regarding billing issues this morning, but I've had made enquiries about account statuses in the past before, as usually after a failed troubleshooting, I'd call and ask if the account is current.

So, If I have a downed connection in the middle of the night, or on a weekend, and there's nothing found wanting, technically, how do I check if the account is not suspended? Granted this is a rare occasion, but it does happen. And the times I (or any other customers might) do, and unknowingly outside the operating hours, why make me go through the motions, of inputting my phone number, pressing if I want assistance for billing, and such?

Why not just say, technical service only, please call at these hours for other services.
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no need reply back to me.

fwd your dissatisfaction to help@tm.com.my or Twitter at @TMConnects.
cybpsych
post Jun 16 2015, 05:16 PM

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QUOTE(Renascence @ Jun 16 2015, 04:56 PM)
I have, I'm just stating facts, and it's not just for your benefit.
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I don't have issue with tm. even midnight downtime, I called and resolved on the spot.

no issues on billing too biggrin.gif
cybpsych
post Jun 21 2015, 05:51 PM

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QUOTE(fruitie @ Jun 21 2015, 04:51 PM)
I believe if your statement cycle is only from the mid of the month and it's just one-time off.
Mine is to cover from 1st-15th April. Anyway, this is my understanding la.
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those 'gst debit notes' is to charge you back the MISSED gst during transitional period between match -> April.
cybpsych
post Jun 25 2015, 05:21 PM

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QUOTE(Starscream666 @ Jun 25 2015, 04:33 PM)
upgraded my unifi to 10mbps rm 179 inclusive of GST......not sure why i feel like kinda regret cause conract 2 years pula, how much penalty if downgrade ya anyone know?
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If a customer requests for a downgrade within the 24 month contract period, a downgrade fee of RM200 will be charged.

https://www.tm.com.my/Home/Broadband/unifi/...ract-Terms.aspx


2yrs contract is still ok providing it's the main internet line for your household, definitely you need the service.

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