hi,

I just get a promotion from VIP5 -> VIP 10 last week. so now i testing the speed and found out it is the same.

Now i try to test the speed directly via the modem (previously via the wireless) itself. Issue is, i cant connect it via the cable. i have tried LAN1 port and it is working, but my laptop show unidentified connection, hence, no connectivity at all.

then i tried LAN2->4, all port not giving me any signal at all.. as in no blinking light @ my laptop port....
LAN1 got the blinking.... others dont have.

what can i do? coz i cant even connect directly to the modem.

the Wireless modem is connecting to the LAN1... funny... why cant my laptop?

using alcatel lucent i240g

Hello. Sorry if my explanation is kinda long but...

I want to install a new router (RT-N18U) but I forgot the Unifi PPPoE username and password. When I called Unifi, they said they couldn't look at the password and the only thing they could do is reset it, which they did straight away without telling me until AFTER they had reset the password.

I panicked and thought that the password that I currently have will not work anymore, so I set the new password in the old router setting straight away.

Do I have to do the same and put in the new password for the BTU? If so, how do I even access the BTU?

Thanks in advance.

Hey guys. I've just installed my unifi today. How do I connect another phone to the Unifi. As I know in the package there's 1 cordless phone provided in the package of the unifi. Previously before Unifi I have 2 cordless phone connected to the same line, 1 located on the 2nd floor another one on the 1st. Both would ring when together at the same time. Now having only one phone is too troublesome. What solutions would you guys suggest?

Unifi has launch 30 and 50mb for users . Heard is only available now in certain areas.

No free calls anymore under this new package. Wondering now to upgrade or not..since

Unifi 30mb is RM 199 and Upload speed is just 5mb...

RM199 for 30 Mbps still expensive.

Hi /k,

On UNIFI billing.
Does anyone experience the GST charge like my case? I have been servicing the GST and the bill promptly on monthly basis amounting to RM 149+RM 8.94 GST =RM 157.94.

Out of no where I have this additional RM 6.92 as GST. 
Kindly advise.

Thanks.

Will you be able to call back and tell them you would like to take up the offer?

Was offer 30MB today.
Asking them to call me back around 4.30 p.m

1) So, no free landlines call ?
2) My Apartment using VDSL2. Any issue ?

Cool! Thanks for the information.
So am I right to say that 30Mbps will help a bit on this buffering issue?

but thats before gst even added....if gst added is around 189 isn't it ? i may as well just get the 30mbps download 5mbps upload package for 199. 210 after gst included. overpriced but at least i'm getting more mbps per ringgit compared to 10mbps. basically only 21 ringgit more, not much for me.

the step up from 30mbps to 50mbps is 22.80 more. tempting but not really bothered. point is 21 ringgit more for 3 times the mbps compared to my current 10mbps. Basically more bang for my buck, even though i still think our broadband is still overpriced.

Here's a chart
http://www.lowyat.net/wp-content/uploads/2...30compare01.jpg
anyway be wary about their 10mbps and 20mbps promotions. you don't want to be locked in without considering first whether you want to go for 30 or 50mbps 

those people who previously signed up 20mbps especially recently, just got royally screwed when they noticed the 30mbps and 50 mbps was cheaper than their 20mbps package.

Isnt that for copper only with max speed of ADSL2+ @24 Mbits? So how to offer 50/100/1000 Mbits?
Is the fiber network that TM is building now to offer >24Mbits part of that? I don't think so.

By the time they unbundle the copper network, I believe TM would have covered all the major cities with fiber to offer speeds in excess of 24Mbits that they control. Sure, ADSL prices will drop then but it will be like a 1 Mbits Streamyx user today versus people who are on 10/20 Mbits Unifi?

Why need to terminate when they were the one blasting email to most of its subscribers to upgrade?

I'm waiting for them to call me and since it's Raya now, pretty understandable. I can't wait to upgrade my 10Mbps to 30Mbps.

Just hope they won't forget about calling me.

seems like priority is given for those who received e-mails or calls from them, been called up numerous time to 100, seems like upgrade from there seems acceptable, but i didn't get to, as the CS said that my area in Klang is not supported? Hmm, but I'm already VIP20.

Based on the news report, 30mbps is available at all areas under UniFi coverage, only 50mbps will depend on area.

Guys, if I do video calls, for e.g. FaceTime or WeChat video calls, upload speed is also important right?

In dilemma, though I don't do it often but it's one of the reasons why I signed up for UniFi.
Previously, I managed to do this with 5Mbps upload, I think I still should be able to if I go for 30Mbps.

Thanks for the information.

can i request TM to place the modem/router and the hypptv decoder in different rooms?

Swt. Means I need to use wifi to connect to desktop? My desktop no wifi. How ah?

Where do you guys normally go for speedtest? ookla?

Is that accurate? Because for some reason my speed on Ookla is always satisfactory, but during games, the ping tend to be more than 100 (cs)

Can Unifi possibly rig their own speed so that it shows good speed on ookla and thats only for show?

here's good news for some of you!

.. shah alam
.. vip10 (10mbps) user for 4 yrs, no more contract
.. hypptv megapack
.. rm199+gst

.. just visited tm point
.. signed up 2 yr contract for unifi30 - 30mbps dwonload, 5mbps upload
.. rm169+gst
.. basic hypptv pack
.. no equipment change except hypptv stb (checking)
.. activation within 48 hrs

even the tm point dealer says the package is very new, some people know, some don't.
says it's all very confusing for customers and themselves!