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Unifi Official TM UniFi High Speed Broadband Thread V20, ( -_・) ︻デ═一▸ Maxis & Time

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CZero
post Jan 21 2015, 10:36 PM

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Anyone else having their net disconnected every 30-40 minutes lately? I can safely rule out the possibility of my router overheating, since it was running on 45c max. I even tried to cool down the BTU unit by putting the notebook fan under it, but to no avail. doh.gif

VIP 20 here. sigh
CZero
post Jan 22 2015, 12:39 AM

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QUOTE(djhenry91 @ Jan 21 2015, 10:56 PM)
mine kena..everyday dc at least 3 time max 6 time..i get used to it..
i wait contract finish jump ship to time
*
QUOTE(archonixm @ Jan 21 2015, 11:36 PM)
u jump ship also will still be the same if u use maxis...basically maxis using the same port as unifi, what does that make a difference? if problem on the line, the same thing will crop up....

unless u go for abnxcess lol.........which is worse, or time fiber...
*
idk, maxis one sounds alluring enough, like, i can get their 30Mbps package for the price of VIP20, but yeah, heard the maxis routing thingy suck etc, but....

user posted image

just happened when i type this. srsly..... and that latency.... yoo unifi wtf

CZero
post Jan 22 2015, 01:02 AM

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QUOTE(VeeJay @ Jan 22 2015, 12:59 AM)
LOL, try ping google.com
*
h-how the hell

user posted image


putting the latency issue aside, how do i get rid of the constant disconnection? icon_question.gif
CZero
post Jan 22 2015, 01:12 AM

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QUOTE(archonixm @ Jan 22 2015, 01:03 AM)
definitely line problem which wont be solve by changing to maxis. i guess u did report and not solved?
*
i think i report to TM at least once every 2 months. doh.gif some of the issue that i have for the past 3 years :

1. my internet port got disconnected to make way for new subscriber few block away... (this happened 2 times already!)
2. my phone line got broken by contractor next door during renovation....

well most of the time when i have this disconnection issue, i usually just call the center and ask them to reset the port or some shit. it'll work... for awhile. getting real tired. sweat.gif
CZero
post Jan 22 2015, 10:47 AM

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QUOTE(sammm33 @ Jan 22 2015, 10:43 AM)
thx for the reply , actually i'm prepared for such worst case scenario, no choice have to wait.

btw, any idea when is the best time to ask for rebate? should i ask for it now or after they fix the problem ?
*
yeap you can ask for it. last time i got my bill 50% off after my unifi down for over a week, lol
CZero
post Jan 30 2015, 10:13 AM

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***reposting from Mikrotik thread

Hi, new RB2011UiAS user here. Lately I've been having issue where the designated wan eth port will randomly go down by itself. I have already change its port from 1 to 2 but it still keep going down. Any idea?

user posted image

While our initial suspect is the BTU unit, the TM guy already dropped by yesterday, but they didnt found any issue at all.


Just a sidenote, were the disconnection have something to do with this error? The MAC address belong to a iPhone 5c.

user posted image

This post has been edited by CZero: Jan 30 2015, 10:16 AM
CZero
post Jul 23 2015, 06:41 PM

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So early this month, I went to TM Serdang to have my VIP 20 upgraded to Unifi 50. After much arguing, they agreed to let me take the 50Mbps package without Hypp TV bullshit for around 260-270++ (cant remember exact amount).

10 days later, I drop 100 a call and was told that my request is marked as Pending in their system for unknown reason, and they're going to pursue the matter further.

Fast forward today, still nothing, and I just learnt this from a friend of mine; Unifi 50's upload speed is capped to 10 Mbps, which is kinda pointless for me.

user posted image

So there's that. I'm going to drop them a call and cancel my request. I'll just stick with the current VIP 20 for the time being. sad.gif

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