I was thinking to complain, but I think I will complain after I withdraw my FD first, because
I am worried she might take revenge to sabotage me since my money is still there.

If I complain, I will call the branch manager first, then fax an official complain letter to
AM Bank HQ (maybe to HR department), and cc a copy to the branch manager in Sri Petaling
and also OUG branch.

The most pissed me off was that the Am Bank RM mentioned twice to ask me to keep my money at home... 
Why she mentioned twice I think because she wanted to make sure I heard what she said..?

This RM is lucky this time, because my doctor asked to cool down since I got a high blood
pressure..

Last time, when I complained a RM from OCBC, the male branch manager asked me to fax the complain letter to his room, but I said I wanted to fax the letter to OCBC public fax machine,
I knew that the branch manager wanted to cover/protect the RM without letting other staffs know
about my complaint.