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SUSkl87
post Mar 16 2015, 09:48 AM

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Junior Member
390 posts

Joined: Dec 2006


Ok, let me tell my story with Umobile. Been with them for more than a year, however recently really dissapointed and feel cheated by their so call "free roaming"

I top up rm50 like 2 weeks ago, for this free roaming, limited 50mb per day is a steal for me, as i can use in Singapore daily.

First few days is ok, untill like mid of last week, suddenly my credit been deduct RM30, which means i have exceeded my daily limit till the max. However, UMOBILE DID NOT SEND NOTIFICATION TO ME !!!!

Ok, i admit my fault, trusted their system. But hey, which company do not want to earn more right ?

So i blame myself. Nvm, yesterday thought of a solution, i will download data usage monitoring, got an app called "onava count" set my daily limit to 40mb.

Well today another incident. Niah Mah Hei UMOBILE, i woke up to work, wondering why my phone so quiet, no whatsapp, no email whatever. Shit, my UMOBILE data services is NOT on, i'm sure something went wrong.

Check my credit, left RM4 from previous RM20+. Money gone without my knowledge AGAIN. WTF , i check my app not even 2mb used for today MONDAY

MATAFUKER UMOBILE, give you one last chance, i assume the money deduct because of yesterday usage, and i install my apps late, so nothing to complaint.

But now i got apps monitoring my daily data usage, if this kind of funny thing keep happening, i sure will complaint kao kao.

Lesson learnt,

1) nvr trust umobile, protect your self with a separate app
2) their website FAQ is basically useless
3) you will NOT receive a notification at 80% and 100% utilisation of your FREE roaming quota.
4) you CANNOT check your free roaming usage by dialing *118*6*3*2#.

Anyone who plan to use their FREE roaming regularly, becareful. Take my above experience as a guidence to you all.


 

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