
finally got the X-T1 from Fujifilm Malaysia @ Glenmarie Service Centre !!!
they replace a NEW unit for me !!!
my story with Fujifilm Malaysia Camera Service Centre begin here...
23 Mar 2015 (Mon), 12:46pm.
I send my X-T1 to repair @ FujiFilm Malaysia Headquarters (Hicom-Glenmarie Industrial Park).
The problem of my camera was the Aperture = F/0 issue, which the camera totally can't detect any lenses.
Customer Service Officer told me that the service period will need 2 weeks time, as the parts have to ship from Japan.
6 Apr 2015 (Mon), 11:00am.
I make a call again, which after 2 weeks I send in my camera for repair.
I was told by Customer Service Officer that he still waiting for the parts from Japan.
So, asked me to call again on Friday to check again the status.
10 Apr 2015 (Fri),
11:00am. ~ I call again today as requested on Monday to check again the status. Unfortunately, I got the same answer again after almost 3 weeks of waiting & the parts still not yet receive by Customer Service Officer to repair my camera.
11.55am. ~ send an email to General Manager (Fujifilm Malaysia Camera Division), to complain !!!
1:25pm. ~ General Manager (Fujifilm Malaysia Camera Division) replied my email, he promise will investigate immediately & give me an answer before 6pm.
4.38pm. ~ Service Manager (Camera Repair Division​) replied my email, X-T1 parts shipment being delayed from overseas supplier due to unforeseen reason. Therefore, they would like to replace 1 unit brand NEW camera body X-T1 to me. They apologized for the inconveniences caused to me. Inform me to collect the NEW unit of X-T1 on 14 Apr 2015 (Tue) onward.
13 Apr 2015 (Mon), 4.57pm.
Senior National Technical Manager send me an email & confirm that I can collect my NEW X-T1 tomorrow (14 Apr 2015) onward.
14 Apr 2015 (Tue), 10:30am.
Collect my NEW X-T1 from Fujifilm Malaysia Glenmarie Service Centre !!!
Fujifilm Malaysia Camera Service Centre service quality... rate by yourself...
This post has been edited by SkyD: Apr 15 2015, 01:38 PM
Apr 15 2015, 01:34 PM
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