i think mostly doesn't even know what kailh or cherry is
just look at outerior and brand and bling

bro, your situation seems similar to this.

try and email them about the problem and hopefully, they send you the firmware and updater software.
good luck! do let us know and hopefully, u can upload the firmware and updater in a dropbox and share with us

This post has been edited by justnits: Mar 16 2015, 02:27 PM

have you tried opening Notepad and press W or any other key to see if the notepad shows wwwwwwwwwwwwwwwwwwwwwwww for as long as you hold down the W key?
also, have you tried with different USB port or pc/laptop and see whether the problem persists or not?

what switch are you using anyway?

what are the keys that is affected?
all of it or just selected ones?

try with different pc/laptop, that is a good hint to let you know if it's the PC or keyboard problem.

the cable is using MiniUSB (mostly used by external harddisk or very old mobile phone), not MicroUSB (which is what almost all mobile phones are using today).
i doubt it's the cable problem, but you can always give it a try.
if you are in doubt, you can find from Daiso, which is where i got one of my retractable USB-MiniUSB cable from.

i guess your best option is to wait for their reply for a couple more days or you can keep sending them one email daily haha!

i've never own any 60 boards before.
but just in case if no one answers your question (plus i have some free time now)
here's my thoughts about these 2 boards:-

Poker 2
Pros
- PBT keycaps
- comes with extra RGB keycaps
- a lot of custom cases built for poker/poker2 board
- allows LED mod

Cons
- doesn't comes with LED backlight
- no fancy backlight mode
- Enjoy Your Feeling text on spacebar (but i'm not sure if there's extra blank spacebar given anymore)

Ducky Mini
Pros
- 2 colour LED backlight
- fancy lighting effect
- aluminium case (though this is subjective to individual user's preference)

Cons
- no custom case (yet)
- abs coated keycaps (can fade/rubbed off with excessive use)

Additional comparison
1) Bezel Thickness
- this is subjective because some ppl like thin bezel (poker 2) and some like thick bezel (ducky mini)
2) Casing
- this is also subjective because Ducky Mini comes with Aluminium-plastic-aluminium layered casing but at the same time, as far as i know, there's no custom cases available for ducky mini, yet, there might be in future but that is uncertain.
- the after market cases for 60% boards mostly are compatible with poker 2 but that of course will cost you more money especially if it's full aluminium case
(but seriously, full alu on 60% boards are real sexy to use and to look at)
3) USB port positioning
- the Ducky mini's USBMini port is located on the LEFT-TOP side of the board and Poker 2 is on the TOP-LEFT side of the board. this really depends on individual preference as to how they like their cable laid out.

That's my initial thoughts about it, there might be inaccuracy about it which i might not have known, if there is, i apologize for that.

The profile that yuktsi14 meant was the case's profile height, not referring to keycaps height.
Also the keycaps height is OEM height.

oh wow didn't notice your post before i post mine
but that's great news! is it working for you?
yes i can view the files, thanks

haha! glad to know your problem solved
and now in future, any ducky zero users who face this problem have your firmware and updater already thanks for your contribution