QUOTE(PCExpert94 @ Nov 23 2014, 06:18 PM)
Hi Guys/Gals,
Last month I bought the Lenovo Y50-70 UHD and it an amazing machine I ever used but after using it for about a month, I did not notice the bottom of the machine when I took it from the shop that a crack has been developed around the hinges and the side.
I did not drop it or something like that as I always keep it in the bag when not in used as with any IT product that I owned, I treat them like babies
So I took the laptop back to Lenovo service centre and they send it back to HQ and what they mention in their email shocked me.
WHAT?? I paid so much for a laptop FYI RM5.3K + RM199 for the extended warranty and something like this is not covered even damage that I did not occur. It's not a cheap laptop and I expected better customer service, haiz
So fine, if that's the case, I ask them to quote me the price to fix the issue and be done with it and guess what, take a look at the pic below.....
as you can imagine, what is this made of GOLD?? no way I'm going to pay that so I took my laptop back and continue using it.
now I want your opinion guys, what should I do, I afraid of that crack might get worst over time.
aiyo.. pity u la.. spend much n get lousy service. my uncle got through the case like u a year ago. he complaint Lenovo service very worst. bcos he sent his laptop for hardware problem also took him 1 or 2 mths time and came back with same problem again. He resent for few times until he also "fiadap" liao... some more they irresponsible said:" it was ur problem".. ur feeling same as my uncle's feeling at that moment... Last month I bought the Lenovo Y50-70 UHD and it an amazing machine I ever used but after using it for about a month, I did not notice the bottom of the machine when I took it from the shop that a crack has been developed around the hinges and the side.
» Click to show Spoiler - click again to hide... «
I did not drop it or something like that as I always keep it in the bag when not in used as with any IT product that I owned, I treat them like babies
So I took the laptop back to Lenovo service centre and they send it back to HQ and what they mention in their email shocked me.
WHAT?? I paid so much for a laptop FYI RM5.3K + RM199 for the extended warranty and something like this is not covered even damage that I did not occur. It's not a cheap laptop and I expected better customer service, haiz
So fine, if that's the case, I ask them to quote me the price to fix the issue and be done with it and guess what, take a look at the pic below.....
» Click to show Spoiler - click again to hide... «
as you can imagine, what is this made of GOLD?? no way I'm going to pay that so I took my laptop back and continue using it.
now I want your opinion guys, what should I do, I afraid of that crack might get worst over time.
he stopped using and "band" Lenovo on that day onward.
Dec 5 2014, 10:45 AM




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