Their live chat system isn't the best especially now with many customers trying to know what happened to their MOS order. I find it better to call them up and speak to them even though it takes 10-20 minutes to wait

I hope so mine's also 1st Nov @ 3.41am but no tracking yet

Wow you managed to receive it through a proxy?

I just got off the phone with my friend who had ordered his and had a delivery date of Dec 12th and he called me up to tell me he had his phone delivered to him on Friday the 7th.

Now I'm totally in the WTF moment now.

Yeah it was a stupid idea for them to ask the owner to wait whole day for the phone.

I just got my friend's ID and his is MOS14220XX ordered on the 3RD OF NOVEMBER which is scheduled for delivery on the 12th of December and he got his on the 7th of November. Really wtf man and I'm still waiting for mine with an order ID of MOS13792XX which is way in front in queue.

[09:33:42 AM] Maxis: Welcome to LIVE Chat.
[09:33:42 AM] Maxis: Hi, i'm Gordon. How may i assist you?
[09:34:11 AM] Me: Hi Gordon I would like you to check my iphone 6 order. My order ID is MOS13792XX
[09:35:29 AM] Maxis: Sure.
[09:35:29 AM] Me: My friend just got off the phone telling me he received his phone last Friday on the 7th of November when his delivery date stated online was for the 12th of December so he told me to ask Maxis what happened to my order which is scheduled for the 14th of November for delivery
[09:35:42 AM] Maxis: As per checking, your order is still under progress.
[09:35:50 AM] Me: How can his order which came in later than mine managed to get his phone before me??
[09:36:03 AM] Maxis: I see.
[09:36:35 AM] Maxis: As for orders made before the 3rd of November, you can expect the phone to reach you by 14th of Nov (7working days from the 6th Nov)
[09:36:35 AM] Me: That's a month difference between our order delivery date
[09:38:24 AM] Maxis: The date that shows on your 'track my order' is a defaulted date.
[09:38:39 AM] Me: I understand that but how come there is such a difference? Isn't the orders supposed to be in queue? I felt really angry when his order managed to cut past my queue
[09:39:16 AM] Maxis: We're currently fulfilling orders made from 31st Oct till 3rd Nov for it to reach by 7 working days from the 6th Nov.

Looks like Maxis is randomly delivering phones to customers regardless your order time!!

This post has been edited by seancorr: Nov 9 2014, 10:08 AM

Nice to see they are also working on weekends but at a slower pace to clear their massive backlog. One more working week left to wait for Maxis to deliver else gonna set their place in fire haha

Good on u bro I'm still in the dark

Cool I assume you're not from S'gor and KL since its GDex and not BS?

Ah okay that's good. I doubt I can track with GDex since I do not have their tracking number.

Edi PM taikor still no call

What's their customer service number? I tried calling Tel +603.7940.2888 but no one's picking the call up.

Deleted - double post

This post has been edited by seancorr: Nov 10 2014, 03:28 PM

I can't seem to be able to contact BS @ Tel +603.7940.2888. Do you have any other number I can call them with? Thx

Tried that too, once I select option 1 there's no sound, music or tone at all for a long time so I hang up a few times.

I see okay thanks will try that and see.

You guys really lucky managed to get through to BS. I called over 20 times and always get no sound from the other end when I press option 1

Ah okay no wonder, I waited for 5 mins at one time with no sound so I also dunno if I was still on the line haha. Thanks now I know how it works

Lol yalor first time I was put on the line with no sound

You are right but things don't work out properly here in Bolehland haha...so much so I gave up hope on how they handle stuff here.

Haha I also waiting in Subang and I finally managed to call BS and found out my order not in their system yet

When you activate the SIM then the plan will begin.