Hi freeze,

1. Removing the bottom case then you can easily access to the fans and heatsink.

2. Normally we suggest re-pasting once a year depends on your usage. We suggest you to bring it back to have our experience engineer to do it.

3. We have received many enquiries regarding this. Per our test, it doesn't make much difference to the battery lifespan even if you unplug your battery. Battery dies eventually if you leave there too long uncharged.

1. Super easy..1 cover to access all components

2. About 2 year..after warranty finish u can easily repaste ur self..save money

3. Let the battery be
U already got ur z5?

Name added to owners list..see info below
Name added to owners list ..see info below
Name added to owners list..

Three of you new z5 owners..congrats. remember to check using furmark test and remember to check all ports, spacebar button, and speakers,  and also for dead pixel (most important)

1st picture definitely screen bleeding, the worst one that ive seen on a laptop so far.

2nd picture is it a dead pixel or an actual peeled to the screen itself? Usually if faded black like that cause by high pressure/force to the screen.

That's why I'm so skeptical...to buy MSI GE62 Apache pro or Z5. At least I did not hear much problem from MSI yet.

But z5 customer service top notch bro........ just need to check kaw kaw 1st b4 taking it

I have an Asus N series laptop and have been using it for a long time. It's overheating now because of the worn out thermal compound and it's a PITA to open the whole laptop just to reapply it because unlike my other Dell one, being a typical Asus laptop, you simply can't access the CPU/GPU and heatsink easily.

Point is, you're gonna have to service your laptop anyway. It's only a matter of time. Either you do it yourself, or you bring it to some shop and let someone else do it.

EDIT: In addition to that, I heard that we can easily access the CPU/GPU on Illegear Z5 laptops just by removing the entire bottom pane, which is another plus for me. I run my machines 24/7, and without good cooling and easy means to access the heatsinks, a machine is completely worthless to me no matter the specs.
I feel sorry for you, how was your Z5 delivered? I chose Illegear because a) I desperately need a laptop with a good cooling system that is not Alienware, b) I know where their studio is located and it is not that far from my place so I can visit them anytime for any kind of Illegear laptop service provided I have time.

I guess you got a lemon unit ? So far, me and Arvinaaa didn't encounter any of these before. I think maybe we bought it without any promo / during "peak period" like before gst. I think they can't test the unit thoroughly one by one as the demand is too high for them. I feel sorry to you on receiving a laptop which is not what you expected.

Just contact them, they will fix it for you ASAP. I'm also from Melaka, I even carry in my laptop to their showroom at Damansara to have a screen upgrade. They did it in < 2 hours.

Actually we did inform you all before purchase that every brand has lemon unit. And also you need to consider the warranty service type and area coverage (if you choose onsite/pick up). ILLEGEAR is good in term of price spec ratio, but don't exclude the warranty service coverage area to be like other big brand as they are not as big as those brand like Dell.

Hope your problem will be solved soon. FYI, Prince J just replied that Z5 with gtx970m so far is the coolest among all ILLEGEAR laptop. 71 degree C after 1 hours of furmark test.

P/S: To others who is yet to purchase, DO NOT RUSH IT. Z5 is good, but it support up to 32gb ram only. There are only 1 HDD + 2 mSata SSD slot. Display is AHVA.
Good to know then. So no more BSOD. haha

I don't know about other people, but I like to shop at Lazada and element14, and they've been using GDEx for as long as I can remember.

I can't be sure that the same happened to others but in my experience, whenever I have GDEx delivering my stuff, 9 out of 10 they'd f|u|c|k up or delay up to 3 weeks and I would be calling their hotline and even their branch office but no one would pick up. I once called their numbers every few minutes from 11AM to 4PM, about 3-5 retries each time, to no avail.

During my previous delivery by GDEx, I managed to get the contact of some guy probably from their HQ after lodging a complaint to element14 when a GDEx delivery guy came over to my place, and already being at my doorstep, only to tap lightly for multiple times on my thick wooden fireproof door like a baby innocently thinking that would attract any attention at all.

In your case, I cannot say for sure that it was GDEx who screwed up your laptop because it could be Illegear's fault, but personally if GDEx is the only delivery option, I wouldn't have bought anything that costly from Illegear.

Dear fr3eze,

Please shoot a picture with colorful background and single color (not black) background to us for identifying if it's a defect.

And FYI, IPS display has more backlit bleeding than TN display. You can google about this.

As for the dead pixel issue, please note a single dead pixel is extremely normal for LCD display.

A grade screen has 1 to 2 dead/lit pixels, A+ grade screen has 0 to 1 dead/lit pixel. ILLEGEAR only uses A+ grade screen.

Kesian u bro, my v-nitro previously using IPS as well, not a single screen bleed. Screen is flawless. But too bad already sold it cause im so attracted to MSI steelseries keyboard. I hope they change a new screen for u. 

new screen is the only solution

Hi fr3eze,

I think we can offer you a new screen exchange even though it's not covered under warranty, like what we did to all our customers for eg xarive etc.

Please bring it to us and we can exchange a new one for you within 1 hour.

GG..
I think IPS display got problem.. Mine is having serious screen bleeding.. However, there's 0 dead pixel. Check this out Prince J Please take note of this too.
And anyone who is getting their z5 COD, please check your screen on the spot so you don't have to go back and forth..

This is V2 Z5 with IPS display



Description: When it's on lowest brightness level no screen bleeding. But when I set it one level higher the problem occur.

V1 Z5, tested at different brightness.

Actually yours is quite ok compared to @fr3eze one, he got the worst screen bled ive ever seen. Btw may i know what IPS panel this new Z5 use? Quite bad quality if u asked me. 

Hi Cloud2322,

IPS screen has more backlit bleeding than TN screen and to be frank your screen bleeding level is ok. You can visit us and let us take a closer look of it though.

Thanks.

I think there is no screen which has no bleeding issue. Almost all screen I had seem have slight bleeding. My v1 Z5 IPS panel also have slight bleeding, but it is unnotice-able though, even in low light. I need to switch off all light and be in a completely dark room I just can notice the bleeding. If your bleeding is too serious, try ask whether there is a replacement possible. Like what other said, I hardly see any manufacturer exchange a new screen for bleeding case.

The Z5 screen is assembled in the factory (the same factory that manufacture Alienware FYI), not assembled by ILLEGEAR.

IPS bleeding is very common in the industry and almost all IPS screens we see have backlit bleeding. If you want something that has less bleeding, go for TN display I suggest.

still the best laptop at that price imo..where can u find a laptop which is below rm 5k (rm4999) and have a gtx970m which the max temp is at 71c??? only at illegear

i hope this screen bleeding issue get resolved soon

Looks like my backlight is bleeding too. I managed to snap some photos at 5AM with all the lights turned off completely and got them auto-awesomed.

At my normal viewing distance from the screens:



and then, really up close: