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 Problem with MSI Radeon 9800 Pro, keeps crashing when playing games

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SUStheripper
post Sep 12 2006, 11:14 AM, updated 20y ago

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morning,

have a problem with my MSI Radeon 9800 Pro card. games like CS 1.6 and Source suddenly freezed / crashed after few minutes of play, which never happened with my Radeon 9250 before. tried few things like using different drivers and disabled / enabled the Fast Write, but that didn't solve the problem. also got blank screen and had to restart the pc everytime it happened.

what's the actual problem, and is it caused by motherboard, bios, power supply etc..? or the problem comes from the graphic card itself?

my pc specs:

P4 2.4A
Asus P4V8X-X motherboard
400W PSU
512 x 2 rams
Win XP SP2


really hope to keep and use it without any problem. please help me. thanx guys.
SUStheripper
post Sep 12 2006, 11:20 AM

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QUOTE(cpteoh @ Sep 12 2006, 11:17 AM)
your 400W psu
is chapalang?
*
i think it is. e Master brand that comes/bundled together with the casing.
SUStheripper
post Sep 12 2006, 11:38 AM

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QUOTE(Amedion @ Sep 12 2006, 11:35 AM)
It states 400W but actually is not..
I got that mobo before.. It's running 533fsb..
I think ur PSU not enuff juice.. Since u said previously ok with 9250..
Impossible for heat issue since u dun overclock.. do you?
*
yep, never overclocked it although im using Omega drive. didn't install the OC feature. even removed both covers of casing to allow more air flow.

QUOTE(Doom @ Sep 12 2006, 11:28 AM)
Could be lack of power from power supplies or the heat issue with the card itself...

try Ati Tool to check out the temperature...hopefully it support your model...
*
here's what i found from the log file of ATI Tool:

2006-09-12 11:38:34 ATITool v0.24 started.
2006-09-12 11:38:34 Detected GPU Chip: R350 (4E48), 8 Pipelines, 128 MB
2006-09-12 11:38:34 Temperature monitoring: chip not detected


This post has been edited by theripper: Sep 12 2006, 11:54 AM
SUStheripper
post Sep 12 2006, 12:22 PM

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QUOTE(Amedion @ Sep 12 2006, 12:15 PM)
Previously i use 9600 PRO.. cannot detect temperature.. Fry i also dunno.. If ya don't overclock it.. It shouldn't be a big problem.. Take ur fren PSU and give it a try..  thumbup.gif

Btw, ur 2.4 processor is 533fsb?
*
yep, definitely 533fsb. is it not good enough to support radeon 9800 pro? blush.gif sweat.gif

so the real problem here is the PSU rite? unsure.gif

ltw82, im downloading Everest now. will give the temperature read later. thanx.

This post has been edited by theripper: Sep 12 2006, 12:23 PM
SUStheripper
post Sep 12 2006, 01:52 PM

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QUOTE(Amedion @ Sep 12 2006, 01:12 PM)
Bro, i tell you wat.. Before u purchase new PSU.. Now u go to the BIOS settings there.. Then find the overlock option there.. Choose Compatible Mode to ON.. Then try again and see if it got freeze somemore or not.. That's will lower ur usage of POWER..  thumbup.gif
*
i've checked the BIOS just now, and couldn't find the Choose Compatible Mode.

now im quite worry that i might spoil the card as a consequence of using unsuitable PSU. only played CS 1.6 couple of times before as i just bought it last Sunday. what's the sign of broken gc? should i unplug the card till i get new PSU? it's not a cheap gc at all, at least not to me. sad.gif

This post has been edited by theripper: Sep 12 2006, 01:53 PM
SUStheripper
post Sep 12 2006, 03:31 PM

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QUOTE(Amedion @ Sep 12 2006, 02:16 PM)
Got.. You try and find properly.. Last time i also use that mobo.. It reduce the usage of ur processor to 10%.. It won't damage ur 9800 leh.. Jz u will experience system freeze or auto-restart..
*
i've tried for so many times, and still couldn't find the CPU Compatible Mode. maybe i got an outdated bios. never flashed since i bought it back in late 2003.

guess the only solution now is to find better PSU rite?
SUStheripper
post Sep 12 2006, 07:29 PM

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QUOTE(Amedion @ Sep 12 2006, 03:52 PM)
remember nowadays psu dun comes wif the plug for ur monitor.. better go purchase another one..
*
what did u mean by that? sorry for being a noob. blush.gif

ok, i'll get a new pure/true PSU as soon as possible. thanks guys for the helps. icon_rolleyes.gif

This post has been edited by theripper: Sep 12 2006, 07:31 PM
SUStheripper
post Sep 12 2006, 09:37 PM

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yep, i did that.

used to connect to 2 hard drives and 2 roms before. then removed 1 hd and a cdrw rom. so now there're only 1 hard drive, a dvd rom and also the graphic card itself.
SUStheripper
post Sep 13 2006, 12:29 PM

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QUOTE(ltw82 @ Sep 13 2006, 11:51 AM)
sweat.gif
the power drain by ur 9800pro is beyond those little hdd n cdrw-drive wattage....
9800pro should be at the range of 47watt to 53watt, GC alone....

have a look here
http://www.extreme.outervision.com/psucalculator.jsp
*
i didn't know that before. sweat.gif thanx for telling me.

so if i have the options of getting either normal iCute 450w or Enlight 350w True power, which one should i buy? wanna make sure that it's good enough to support all the hardwares i mentioned.. 2 hds, 2 roms, a gc, cpu HSF.. unsure.gif
SUStheripper
post Sep 14 2006, 01:14 AM

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thanks tyrion4 for the advice. icon_rolleyes.gif

another problem and i just can't understand it. i've removed/unplugged both dvd/cdrw roms and also a hard disk. so now only left 1 hard disk and the radeon 9800 pro.. alongside other basic stuffs such as rams, cpu HSF and usb modem. even removed both usb scanner and printer. so it should reduce the power consumption rite?

but i tried playing games just now and it still freezed. so does it mean that there's something wrong with the graphic card itself? the guy who sold the card said that he didn't reapply the thermal paste on the GPU when he reinstalled the stock hsf, after removing the Zalman hsf from the card. so, is the problem caused by this? unsure.gif

and i haven't managed to get the gc's temperature read yet, coz both ATI Tool and Everest didn't support the chip. sorry guys. sad.gif

This post has been edited by theripper: Sep 14 2006, 08:38 AM
SUStheripper
post Sep 16 2006, 01:59 PM

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guys, i've reapplied the thermal paste on the card/GPU, but that still didn't solve the freezing/hang problem. i played CS 1.6 and Source for about 1-2 hours and then started to freeze again. i checked the heatsink and found out that it was quite hot as it used to during freeze. could this be a problem from the card itself? is the stock cooling on radeon 9800 pro not good enough to handle the heat from games like CS 1.6? unsure.gif

for the info, i've removed both sides of my pc case to allow more airflow, and only play games at night, with the air conditioning on. i also tried to use different ATI drivers including Omega and Catalyst 6.7 and 6.8, and i've never overclocked it, not even once. but the freezing problem still exists.

question is now, do i have the right to return the card to the seller and ask him to make full refund to me? personal warranty will expire by tomorrow. sad.gif
SUStheripper
post Sep 16 2006, 08:51 PM

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it's ok. that's why i need opinions. thanx. smile.gif

but i said about the heat, is the stock cooling good enough to handle the heat, not whether the 9800 pro can handle CS 1.6 game or not. of course i know it can play that game. and for the info, the freeze problem happened after 1-2 hours of game play, not right after the game started.

my mobo is P4V8X-X, so is it similar to P4P800X-X that u mentioned? unsure.gif

i have tried it on my friend's pc which is AMD Athlon with Abit mobo, and still got the same problem. but will give another try on my other friend's pc. i'll let u know the result. u stay in Klang?

and is the PSU still an issue here, although i already removed most of the hardwares/devices? i've removed 1 of the 2 hard disks, both ROMs and all USB based devices expect the usb modem. so it should've reduced the power consumption rite?

This post has been edited by theripper: Sep 18 2006, 12:33 PM
SUStheripper
post Sep 20 2006, 01:32 AM

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yep, well attached to the chip set / GPU. also reapplied some thermal paste on it.

thinking of getting a much better heatsink but without the fan. Zalman is good rite?

 

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