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 Asus Zenfone Official Thread Version 4, ASUS 華碩 ZenFone 5 LTE (A500KL)

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ashkip
post Nov 8 2014, 07:55 PM

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guys, I have problem right now with my zenfone 5. Just now I try to connect PC Game Controller by using otg. Then the screen goes black. I try to press the power button, but nothing happen. It wont turn on. I've tried by charging it and wake it up using flip cover but still no success. =(

Help me.


sad.gif cry.gif cry.gif cry.gif

This post has been edited by ashkip: Nov 8 2014, 08:02 PM
ashkip
post Nov 8 2014, 08:15 PM

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QUOTE(Xierra777 @ Nov 8 2014, 08:05 PM)
I've seen zenfone users facing the same problem.
A sudden death for no reason.

Motherboard or battery is dead.
*
Really?
sad.gif sad.gif

How the other users do later on?
Send to Asus center for warranty? How long it takes?
unsure.gif
ashkip
post Nov 8 2014, 08:46 PM

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QUOTE(Xierra777 @ Nov 8 2014, 08:39 PM)
Time taken is not fixed

If your set is AP, it might even take 3 weeks - 1 month
If original, if you're lucky 1 week.
*
Mine is ori set, with z2560 processor. I hope it will take 1 week. Luckily I've backup all photos to google yesterday. Damn Asus, giving me hard time. Need to find another phone.
ashkip
post Nov 12 2014, 02:07 PM

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QUOTE(Xierra777 @ Nov 8 2014, 08:59 PM)
Can't really do anything, but just to wait for RMA.
There is always one defective unit in every thousands unit sold.  It happens in every brand.
*
just claimed a warranty from asus center kuching. the technician said that my zenfone 5's motherboard got burnt. like what u said, i'm one of the unlucky person have purchased defective unit. it take only one day for them to replace my motherboard. fast and quick customer service. thumbup.gif furthermore, they also updated my zenfone 5 to v2.20. I noticed that my battery can stand for 15 hours for regular use. and smoother as well. good job asus.

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