msi customer service "closed" my complaint ticket without letting me know and din't response with it... nice customer service~

just want to share some of my experience regarding MSI GS60 2 PE 2014 i bought..


i was really excited to receive my laptop that time, its was pack with nice and tight box to protect the laptop.


BUT


The First Problem, after few day use i realize when i press "space" key, noticed "squeek" sound from the key, was think may look for MSI WARRANTY CENTRE to look into it.


The Second Problem, i am in sarawak and i look into MSI Laptop Booklet, i was "wow" not bad MSI has plenty of MSI WARRANTY CENTRE in Sarawak, no bad yea, but at the end what i know is..... there is NO ONE in SARAWAK. the only ONE MSI LAPTOP TRANSIT Station ( they don repair, they only forward the laptop to KL) is in Kuching, and its really hard to find. no signboard nothing.



The Third Problem, i don know why The Cushion Rubber underneath my laptop will displace, even on flat surface. i am thinking it might be the place to hold the cushion rubber is too shallow. At first i was asking to send the whole unit back to KL, but i was like NO, u ask to send the whole unit back to KL just because that rubber?? At the end, they agree to send the all set rubber to fix so i can fix it at my home. Well, i am satisfied and happy with this. at least they willing to make arrangement for me and fast respond also. Thumb Upsss for MSI.



The Forth Problem, my battery swell up... (just send a email to MSI Warranty Centre) Still have to send back whole unit, sigh..... MSI could u do anything to make me happy??? ur laptop is not cheap yea.



for Sarawakian u wan to get msi laptop, if u think that warranty is important, then you might have to think about it.



* i changed the laptop hard disk to SSD, they wont spoil the warranty yea?? i hard disk is located at the back and it can be change easily without open the motherboard. i ask the dealer in sarawak PC Image, how they avoid warranty void, they say just don damage anything inside, seems like they don have the spare warranty sticker also.



update:
now i know changing hhd will void MSI Warranty.

This post has been edited by watermineral: Mar 25 2015, 04:39 PM

well sometime depend on luck.