Just to update to the "resolution" of this customer service nightmare I had a long time ago in the last thread.

1.I brought in my unit as promised and it was "fixed".

2.Checked the speakers and was happy.

3.Flew back to Penang.

4. Over the weekend I decided to use my headphones again after enjoying the speakers for a few days. I only use headphones recently because the speakers sound bad.

5. Headphones and mic jack doesn't work anymore.

6. Complain the the center messed up my laptop audio/mic jacks and forced to send in laptop again for 1 week.

7. I requested for the service report to state that the latest report is made because they did a bad job on the first report and caused this issue. They tried to make it look like the laptop so ngam ngam have 2 problems in 2 weeks in the 2nd service report. Genius.

8. Also requested they find who is responsible and ask to issue an apology. -- Nobody wants to take any blame.

9. Waiting for response now --> I think they will just ignore.
Quite fed up of this nonsense already.
They even have to force me to personally ask for an apology when it is obviously their fault. First time I heard of this.Don't even want to say "sorry lah".

Probably will need to ask around if Asus or Lenovo has better CS before buying new laptop when the next GPU refresh comes out.

Waa. U make me scared. Hope mine will hold on at least until warranty expired. But I don't think can hold too long thou. Can't clean the fan as it will void my warranty (TS no reply so I assume once open the back cover, warranty will be voided).

It's your fault silrave because AW so late out latest GPU. Haha JK.

But seriously maru&box, for Asus, think twice because their CS is not so different. I myself have bad experience with Asus CS. Don't know if they had already upgraded their service. But still it's up to you.

My suggestion, if u want buy new laptop, consider Alienware or Illegear.

I bought the GE Apache pro when it first came out cos I heard good reviews about it.
The laptop is definitely quite good (gets a little bit hot sometimes) but cant say the same about customer service.
Ya I heard illegear has above average CS. The prices are also getting more competitive oso. Maybe I will switch to them when nvidia comes up with their next gen gpus in 2016.

Hi guy,

I need to know for this model
GE62 2QF Apache Pro

Black / 15.6" UHD, (3840*2160) 4K IPS / nVidia Geforce GTX 970M, 3GB GDDR5 / i7-4720HQ+HM87 / DDR III 8GB ram/  1TB (SATA) 7200rpm- 1 bay "3 slots (M.2)" / Super Multi (9.5mm)/  Intel 7260 Wilkins Peak 2 (2x2 802.11 ac)+BT4.0 M.2 type/ Win8.1 Single Language / 6 cell  battery
Price - RM 5499

the 4k IPS is matte or glossy ? the Panel from Samsung PLS or Sharp IGZO