Dec 22 2014, 03:45 PM
QUOTE(Catherine85 @ Dec 22 2014, 10:57 AM)
Note: CRO= Customer Relationship Officer
I would like to ask a few questions for my WISE Card.
I applied via email to a customer officer on 6 Sept and I only chose WISE Gold (Visa) with Petrol and Utilities category. The bank then issued my card on 13 Sept and gave me GSC Gold and WISE Gold. I used my card for petrol, utilities and mobile.
The first bill came on November and the Bank did not recognise my petrol spending. I called to the CRO on 12 November and the CRO said he will help me to look into it and hence the rebate will be a month later, compared to my rebate on utilities.
The second bill then came on December and this time I saw the bank charged me for RM10 (Petrol Maintenance Fee) on 14 November which referred to changing of category. And again, the bank did not recognise all my petrol spending from 1 Nov to 13 Nov. I was angry and I called the CRO on 15 Dec. The CRO said this is a rare case and will get back to me the following day.
I received no response after 16 Dec and I called up again on 18 Dec. The CRO on 18 Dec promised to return my call on the following day too. But, again no respond. Hence, I called again just now. Still the CRO asked me to wait till next week.
***Question: Why the bank did not recognise my petrol spending given that I did not change the category at all? ***
Question 2: I did not use the GSC Gold Card and they charge me RM150 annual fee. I intended to cut the card but they said it is a combo card. Once I terminate the GSC Card, my WISE Card will be terminated too. (Sort of cheating )
What can I do for my missing category case and annual fee waiver? Need advise.
actually the person whom you applied from is very important. there are cases that you mentioned you want gold but get platinum, you chosen petrol+utilities ended up with petrol+grocery, you signed up one card but received combo cards, etc.I would like to ask a few questions for my WISE Card.
I applied via email to a customer officer on 6 Sept and I only chose WISE Gold (Visa) with Petrol and Utilities category. The bank then issued my card on 13 Sept and gave me GSC Gold and WISE Gold. I used my card for petrol, utilities and mobile.
The first bill came on November and the Bank did not recognise my petrol spending. I called to the CRO on 12 November and the CRO said he will help me to look into it and hence the rebate will be a month later, compared to my rebate on utilities.
The second bill then came on December and this time I saw the bank charged me for RM10 (Petrol Maintenance Fee) on 14 November which referred to changing of category. And again, the bank did not recognise all my petrol spending from 1 Nov to 13 Nov. I was angry and I called the CRO on 15 Dec. The CRO said this is a rare case and will get back to me the following day.
I received no response after 16 Dec and I called up again on 18 Dec. The CRO on 18 Dec promised to return my call on the following day too. But, again no respond. Hence, I called again just now. Still the CRO asked me to wait till next week.
***Question: Why the bank did not recognise my petrol spending given that I did not change the category at all? ***
Question 2: I did not use the GSC Gold Card and they charge me RM150 annual fee. I intended to cut the card but they said it is a combo card. Once I terminate the GSC Card, my WISE Card will be terminated too. (Sort of cheating )
What can I do for my missing category case and annual fee waiver? Need advise.
1) i suspect that your category were not registered as petrol. so when you called, they changed your category to "solve" your problem.
2) do you know whether you are signing up for the combo card? if yes, why do you sign up if you don't use it?
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