I have once claimed loss of use but the insurance company (Zurich) only paid the term as per the adjustor's repair time estimation. I argued that the workshop took longer time to repair and I could not use my car as long as it it not repaired. They added 7 days and told me that they can help me only that much

I called their complaint department and she suggested me to go to Financial Mediation Bureau if we want to argue this case. She told me that its free and i just need to disclose all the documents. They will take about a month to verify the truth.

I gave up since i needed that money urgently. But its an advice to others that you can always fight for your rights;p

Damnit, yea ke... than its ok la, should penalise the workshop next time.