1. The credit limit is there so your bill doesn't suddenly skyrocket (lotsa overseas calls,your kids buy VOD channels, etc). Credit limit is calculated by multiplying the package price by 3. So for 4mb, RM140x3=RM420. When your usage reaches RM420, TM will block your line (internet,phone,hypptv) until you pay up.

2. Unlimited quota is for internet usage. If you only use internet, and don't use the phone or buy extra hypptv channels/VOD, credit limit should not be an issue. Example, if you only use internet, no hypptv channels, no phone calls, your bill should be RM140. In the email you got, it stated your current charge is RM RM 155.65. I'm guessing thats RM140+call charges of RM15.65.

3. Pay Per Used applies for calls and hypptv.

It used to be that TM only increased the credit limit when requested, but I guess now they just automatically increase it. My credit limit is also RM840 now, no idea why.

Anyone experiencing super slow torrent speeds...? Browsing is fine, direct DL can get normal 300-400kb, Speedtest shows about 4mb...Only torrents are getting horrible speeds, between 30-50kb (very healthy torrents,excellent seed pool)...Been going on for the past few days...

Do share...

Did you make a formal complaint or just inquired about what was causing the disruption? If you lodged a complaint (they will give you a report number, normally something like 1-xxxxxx), and the service disruption exceeds 24hrs, you can claim rebate. Keep in mind, TM calculate the disruption period from the time you make the report, NOT from when the disruption actually starts...

Hmm, weird that you're completely cut off. Could it be TM just got too lazy, and started blaming EVERYTHING on the underwater cable issue?

Most of the time, complain to TM 100 enough to solve most issues. If TM dragging the issue/reluctant to assist, then complain to MCMC? I've never complained to MCMC before, so maybe the sifus here can enlighten us what happens after reporting to MCMC?

Used to work at tm100 call centre(billing dept though)... During the selection process, they just randomly separate us into various departments, regardless of qualifications...so when you call 100, and the customer service executive (yup,thts the official title) sounds clueless abt the issue, its because they have no IT background...
Persistence can pay off though, keep complaining,if the issue is escalated to the "second level"(actual tech expert), you might get a better response...

Spec sheet only states ipv4, so probably not...?

Another guy asked about this before. Slightly long explanation, but here you go:

So to clarify, yes, the call was definitely from TM. The notification varies, some get sms, emails, automated calls... Internet usage definitely has no quota, but your total bill per month does...My explanation above might be a bit messy, so if you have any other doubts, ask away...

This post has been edited by killerjeya: Jun 26 2016, 02:48 PM

Hmm, in that case, just call 100 and ask...Now I'm also curious to know what this quota limit is...

I only knew about the free 1 year promo for unifi...Expanded to streamyx now eh...Same as unifi, just access iflix as usual using streamyx connected device...?

Been using TP-Link TD-W8980 for the past year (replaced the crappy Innacom one that TM provided)...So far, quite satisfied, no issues...Wifi range is good, normally 5-6 devices connected...

IMO, Tplink is worth considering...I'm sure there are newer models out though, so look em up...

Umm, mind translating to layman terms for tech noobs such as myself...?

Good for you...

As for me...


Do check back here after a while to let us know your experience with unifi in comparison to streamyx...

The worst part about coming to this thread is seeing the Time ad every goddamn time...100mbps for 149...

+1...Triple play my a$$...Kinda frustrating to know that Time can offer a whopping 25 times the speed we're getting for an extra 9 ringgit...And don't even get me started on the pathetic upload speed...

Hoping I can escape too one day...

I think you missed an important point from earlier...From what I gather, JuneResources is subscribed to 1Mbps, and NOT 4Mbps...The issue is slow youtube, he just wanted the opinion of all the sifus here whther there is anything wrong with his stats that might be causing this...I've quoted all the main points above...

Not exactly. To simplify it, the modem is the box you connect to the phone line to get an internet connection. You connect the router to the modem to "convert" the internet connection to WIFI.

For streamyx 4mb, TM provides a modem+router combo, basically a 2-in-1 device. However, you can buy a router with more functions, like bandwith control, and hook it up to your modem+router, no problem. I replaced mine with this TP-Link modem router...

I feel ya bro... T_T

Just got an sms from TM that my area(Puchong) is experiencing service disruption, expected recovery 28/12/2016, 8.55pm. At work now, so can't confirm my connection status. Anyone else received this sms, or currently facing any disruption?

As mztang52 mentioned. You can follow the VDSL2 Vectoring by TM thread for more info.