Funny I found this thread in Lowyat...

Anyone who has direct contact to Grolier Malaysia other than their primary numbers? I want to escalate my issue with their higher ups. Their website and Facebook page is also not replying back to my messages.

I do not want to talk to their sales representative anymore as he is feeding me BS.

I purchased their Grolier Package last November 4. Up to now they did not deliver it.

They gave so many excuses like the flood, no stock, driver on MC, representative on MC, etc., etc.

Now I have demanded refund for my down payment and my sales rep now wants my bank account number.

I will never give this! He already has too much information on me, my identification, phone numbers, home address...

I told him to send it via post but he always says need bank account then says yes to post... all the time... but no refund yet.

So I have either been DUPED OR GROLIER IS NOW A BS COMPANY as what I have been reading here.

Too bad, I have grown up with Grolier books and I want my kid to grow up with them. Now I have a headache on how to get back my down payment.

Any advice is appreciated.