Broadband provider
ISP/package: Unifi VIP 5Mbps
Location: Taman Melawati, Kuala Lumpur
Have you called your ISP's helpline?: Yes

Personal equipment
Modem and routers are standard TM branded once when they come and fix this

Problem details
First occurence of problem: Auto disconnect periodically when playing Dota
Problem frequency: Always or too frequent
Problem description: Everytime I play Dota 2, I auto disconnect very frequently like every 2 minutes or sometimes if I am lucky 5 minutes. My ping in Dota is very good 19ms with 0% packet loss. However, my Dota 2 is not stable and a "WARNING! Connection problem. Auto-disconnect in x seconds." will show up every few minutes specified previously and causes me a brief freeze of the game like 6 seconds or more. This can be very frustrating during important moments in Dota 2 where I go into war and have to be in control of my character instead of being detached due to disconnection.

I called up unifi one day and they told me to use direct cable. I did it seem to fix the problem for the first came but after that it came back worse than before and auto disconnect or even throws me out of the game and forces me to reconnect. What is happening? This doesn't happen in my cousin's house who has maxis 10mbps and stays less than 2km away from my house.