Broadband provider
ISP/package: Unifi VIP 5Mbps
Location: Taman Melawati, Kuala Lumpur
Have you called your ISP's helpline?: Yes

Personal equipment
Modem and routers are standard TM branded once when they come and fix this

Problem details
First occurence of problem: Auto disconnect periodically when playing Dota
Problem frequency: Always or too frequent
Problem description: Everytime I play Dota 2, I auto disconnect very frequently like every 2 minutes or sometimes if I am lucky 5 minutes. My ping in Dota is very good 19ms with 0% packet loss. However, my Dota 2 is not stable and a "WARNING! Connection problem. Auto-disconnect in x seconds." will show up every few minutes specified previously and causes me a brief freeze of the game like 6 seconds or more. This can be very frustrating during important moments in Dota 2 where I go into war and have to be in control of my character instead of being detached due to disconnection.

I called up unifi one day and they told me to use direct cable. I did it seem to fix the problem for the first came but after that it came back worse than before and auto disconnect or even throws me out of the game and forces me to reconnect. What is happening? This doesn't happen in my cousin's house who has maxis 10mbps and stays less than 2km away from my house.

I am getting the above issue when i am using internet on iphone, i have tried changing the dns setting on iphone to use google dns but still got issue :/

Could you run a ping test.. post back. perhaps see if it is the internet connection drop entirely or is it just affecting your online game.

Im also facing the same problem.. keeps on disconnect to the internet and reconnect using a new network name. For example my WiFi name is Calvin. It starts connecting to "Calvin 1 ", then after a while dc then change to "Calvin 2" then "Calvin 3"..

but only happen to my laptop , other ppl connecting to the network have no problem. bt when i connect to my phone tether it's fine.

how come you have Calvin 2, Calvin 3 ?

Double check the status led light of the modem, is it blinking or stable.

im facing the same problem. any update on it? i still cant find the problem until now. btw im staying im bangi. i gave up home on playing dota at home. i play much less now, i go to cc sometimes, its harder to go that im married.

btw calling tm support is total waste of time.

i miss dota T-T

Bump. Same problem, with exactly same circumstances. Posted at Steam support discussion but still no solution

Connect to router by cable then let us know if you still have problems.

TM equipment can sometimes be shitty.

i got the same problem as well.
i did try using cable directly from router, still having the same problem.

Same problem
Broadband provider
ISP/package: Unifi VIP 5Mbps
Location: Subang Jaya, Selangor

Personal equipment:
standard orange and white router, silvermodem. both with tm logo

Problem details:
i am directly connected to the modem and i have visuals on the lights when i am on the computer.

it OFTEN disconnects once every hour-ish( for less than a minute, annoying while gaming) every bloody day for over 2 months and all the lights will disappear except for the tm logo and lan.

then the dsl light will blink and then all the other lights will be lit (basically just like when you on the modem).

unifi plz

also recently some surveyer (from tm i presume) came to do a survey to my area about internet, so im sure this problem is common. (maybe faulty modems have been distributed? or the line cacat)

This post has been edited by xxxsea333x: Oct 20 2014, 05:31 PM

Having Same problem plying dota 2 and even more worst happen every 10 sec screen pause 5 sec

I found the solution to this exact problem. Just go to login into your router then go to the "advance" tab. There untick "enable anti attack" and then hit "apply". Now your problem should be solved.

wow this actually solved my problem...thanks man!! i called unifi cust service millions times, useless!!

No problem mate. I've been in your position, I understand the frustration. Glad I helped

me too, having exactly same issue. keep on delay and disconnected from begining of 'Dota time', death so many times without knowing how the hero get killed, feel wanna throw the mouse Tonight will try and see, really hope the issue will be solve.

It works..!!

Tq man

Glad I helped. Enjoy mate

This post has been edited by dc_talkz: Dec 28 2014, 10:19 PM

Gotta love you for saving my game's life